Remote French Customer Advisor – Growth & Impact

Cross Border Talents; Barcelos; Hybrid; EUR 12,276 - 17,856; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Meal allowance

Transportation support

Health & life insurance

Relocation package

Remote work

Job summary

Cross Border Talents in Braga is hiring a French Customer Advisor for fixed shifts. You will handle inquiries via phone, email, and live chat to deliver clear solutions and a positive customer experience.

Fluent French (C1/C2) is required, with EU citizenship or Portuguese residency and 0–1 year in customer support. We offer a competitive salary with a bonus, meal allowance, transportation support, health and life insurance, relocation help, and remote work flexibility.

Qualifications

• Fluent in French (C1/C2).
• EU citizenship or Portuguese residency.
• 0–1 year in customer support or related role.
• Strong communication, analytical and problem-solving abilities.
• Eager to learn, adaptable and motivated in a fast-paced environment.

Responsibilities

• Support customers through phone, email, and chat in a professional and friendly manner.
• Handle inquiries, resolve issues, and assist with account-related matters.
• Communicate effectively to improve the overall customer experience.
• Log interactions and solutions in internal systems.
• Identify complex cases and escalate when needed.
• Collaborate with internal teams to resolve customer concerns.
• Meet KPIs, quality standards, and response time targets.
• Stay informed about products, policies, and procedures.

Skills

French language (C1/C2)

Customer support

Communication

Job description

Cross Border Talents in Braga is hiring a French Customer Advisor for fixed shifts. You will handle inquiries via phone, email, and live chat to deliver clear solutions and a positive customer experience.

Fluent French (C1/C2) is required, with EU citizenship or Portuguese residency and 0–1 year in customer support. We offer a competitive salary with a bonus, meal allowance, transportation support, health and life insurance, relocation help, and remote work flexibility.