French Customer Advisor – Braga (Fixed Shifts, Remote)

Cross Border Talents; Viseu; Remote; EUR 14,000 - 21,000; Full time

Benefits offered by this job

Relocation package

Remote work

Meal allowance

Transportation support

Health & life insurance

Competitive salary

Performance bonus

Job summary

Cross Border Talents in Braga is seeking a French Customer Advisor for fixed shifts. You will be the main contact for customers, assisting by phone, email and live chat to provide clear solutions and a positive experience. Requirements: fluent French (C1/C2) and 0–1 year in customer support; EU citizenship or Portuguese residency is required.

The role offers KPI-driven performance and growth opportunities. Benefits include relocation support, remote work options, a competitive salary, meal

Qualifications

• Fluent in French (C1/C2)
• EU citizenship or Portuguese residency required

Responsibilities

• Provide support via phone, email and chat to resolve inquiries and issues
• Log interactions and solutions in internal systems
• Escalate complex cases when needed
• Collaborate with internal teams to resolve customer concerns
• Meet KPIs, quality standards and response time targets
• Stay informed about products, policies and procedures

Skills

Communication skills

Analytical thinking

Problem solving

Adaptable

Job description

Cross Border Talents in Braga is seeking a French Customer Advisor for fixed shifts. You will be the main contact for customers, assisting by phone, email and live chat to provide clear solutions and a positive experience. Requirements: fluent French (C1/C2) and 0–1 year in customer support; EU citizenship or Portuguese residency is required.

The role offers KPI-driven performance and growth opportunities. Benefits include relocation support, remote work options, a competitive salary, meal