French Customer Support Specialist - E-Health Platform

Cross Border Talents

Braga

On-site

EUR 15,000 - 19,000

Full time

14 days+

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Benefits offered by this job

Competitive Salary

Performance Bonus

Meal Allowance

Transportation Support

Health & Life Insurance

Onsite Work

Job summary

Cross Border Talents is seeking a Customer Specialist to support users of our innovative e-health platform. You will be the first point of contact via phone, email, and live chat, guiding users through the platform and providing clear, professional assistance.

Responsibilities include handling inquiries, resolving issues, and documenting interactions. This onsite role offers competitive pay, a performance bonus, meal allowance, and transportation support to help you thrive in a dynamic

Qualifications

Fluent in French (C1/C2)
0–1 year in customer support or related role is a plus
Strong communication, analytical and problem-solving abilities
Eager to learn and adapt in a fast-paced environment

Responsibilities

Provide professional customer support via phone, email, live chat, and other channels
Assist users with questions about accounts, platform features, services and general requests
Help customers navigate the e-health platform with clear, easy-to-follow guidance
Understand customer needs and provide accurate, timely solutions
Document customer interactions and resolutions in internal systems
Escalate complex cases to appropriate teams according to procedures
Collaborate with internal departments to resolve issues efficiently
Meet KPIs related to customer satisfaction, response times and resolution rates