French-Speaking Customer Support Specialist | Global Roles

BlueView Talent; Lisboa; On-site; EUR 21,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Language bonus

Performance bonus

Meal allowance

Health and life insurance

Onsite work

Professional development

Job summary

BlueView Talent is seeking a Customer Service Specialist to manage inquiries, assist with service-related requests, and ensure professional handling of each case. You will support customers with account information, bookings, modifications, cancellations, and other service-related matters, providing clear guidance and appropriate solutions following established procedures.

The role emphasizes multilingual communication, rigorous adherence to policies, and delivering high-quality service in an

Qualifications

• Fluent in French (C1/C2) and English (C1) required.
• EU citizenship or valid Portuguese residency card.
• Strong analytical, creative, and communication abilities.
• Professional, detail-oriented, proactive, and eager to learn CS field.

Responsibilities

• Handle customer inquiries and provide professional assistance through available communication channels.
• Support customers with reservations, booking details, modifications, cancellations, and related requests.
• Provide accurate information regarding services, policies, procedures, and applicable conditions.
• Assist with payment inquiries, refunds, account information, and other customer-related matters.
• Investigate customer concerns and identify appropriate solutions based on individual needs.
• Manage complaints and sensitive situations with empathy, patience, and professionalism.
• Coordinate with internal departments and external partners to ensure timely resolution of customer requests.
• Maintain accurate records of customer interactions, updates, and case resolutions in internal systems.
• Follow company guidelines, quality standards, and operational procedures when handling customer cases.
• Identify complex issues and Escalate them to the relevant departments when necessary.
• Achieve established KPIs related to customer satisfaction, service quality, productivity, and response times.
• Stay informed about company services, internal systems, policies, and procedures through continuous training.

Skills

Analytical thinking

Creative thinking

Communication skills

Job description

BlueView Talent is seeking a Customer Service Specialist to manage inquiries, assist with service-related requests, and ensure professional handling of each case. You will support customers with account information, bookings, modifications, cancellations, and other service-related matters, providing clear guidance and appropriate solutions following established procedures.

The role emphasizes multilingual communication, rigorous adherence to policies, and delivering high-quality service in an