EU SaaS Customer Success Manager — Renewal & Growth

HiBob; Portugal; On-site; EUR 42,000 - 62,000; Full time

Job summary

HiBob is seeking a proactive Account Manager to lead EU-based SaaS client relationships, focusing on renewals and expansions. You will work in a fast-paced scale-up, engaging with executives, and leveraging AI tools to drive productivity.

Fluency in English is essential. Experience with Salesforce, Asana, and ChurnZero is a plus, supporting a global HR platform that empowers mid-sized businesses.

Qualifications

• Experience in SaaS account management or CSM roles with EU book and renewal/expansion targets.
• Experience in B2B client-facing roles.
• Fluent in English.
• Tech-savvy with AI tool usage to boost productivity.
• Desire to work in a fast-paced scale-up environment.
• Strong executive communication and ability to engage C-suite.
• Experience with Salesforce & Web-based tools.
• SFDC/Asana/ChurnZero familiarity is advantageous.

Responsibilities

• Build and execute an account relationship framework including status calls, QBRs, docs, reference management, and success planning.
• Manage a portfolio with renewal and expansion focus.
• Collaborate with customers to help transform their workplace and achieve business goals.

Skills

CSM experience

EU book of business

B2B experience

Fluent English

Tech-savvy

AI tools

Scale-up mindset

Executive communication

Salesforce

Asana

ChurnZero

HR background

Tools

Salesforce

Asana

ChurnZero

Job description

HiBob is seeking a proactive Account Manager to lead EU-based SaaS client relationships, focusing on renewals and expansions. You will work in a fast-paced scale-up, engaging with executives, and leveraging AI tools to drive productivity.

Fluency in English is essential. Experience with Salesforce, Asana, and ChurnZero is a plus, supporting a global HR platform that empowers mid-sized businesses.