Head of Customer Success - Loyalty and Partner Platforms (B2B)

Jobgether; Portugal; Remote; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Equity participation

Qiibee tokens (QBX)

Remote work worldwide

24 days annual leave

Job summary

Jobgether is seeking a Head of Customer Success for its B2B loyalty and partner platform. This fully remote role in Portugal leads onboarding, lifecycle management, and data-driven optimization, to maximize customer value and retention across a global partner network.

The ideal candidate will drive scalable CS processes, leverage AI-powered workflows, and collaborate with sales and cross-functional teams to deliver outstanding customer outcomes.

Qualifications

• Fluency in German and English with excellent written and verbal communication skills.
• Proven experience in customer success, account management, or partner onboarding in B2B SaaS or loyalty/payments sectors.
• Experience with AI tools to design workflows, automate tasks, and optimize processes.

Responsibilities

• Own onboarding from setup through launch and ongoing success management.
• Guide partners through launch checklists including integration, balance top-ups, platform listings, and reviews.
• Manage relationships with active customers and maximize value of loyalty partnerships.
• Collaborate with sales to align CS strategies and support growth.
• Improve campaign visibility and performance across partner channels.

Skills

German language

English language

Stakeholder management

Customer onboarding

Remote collaboration

Tools

HubSpot

Claude AI

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Head of Customer Success - Loyalty and Partner Platforms (B2B) based in Portugal.

We are looking for a strategic, hands-on Head of Customer Success to build and lead customer onboarding and lifecycle management for a growing B2B loyalty and partner platform. As the first dedicated customer success hire, you will own the customer journey from technical integration and launch to performance optimization and long-term relationship management. You will help businesses maximize the value of their loyalty partnerships through effective communication, campaign visibility, and data-driven insights. Combining customer empathy with AI-powered workflows, you will streamline operations, automate repetitive tasks, and improve response times. Working closely with sales and cross-functional teams, you will establish scalable processes that strengthen customer satisfaction and retention. This fully remote opportunity is ideal for an ownership-driven professional excited to shape a customer success function within an innovative, AI-first environment.

Accountabilities:

• Own the end-to-end onboarding process for new B2B customers, from initial setup through integration, launch, and ongoing success management.
• Guide partners through the launch checklist, ensuring timely completion of integration, balance top-ups, platform listings, and communication reviews.
• Manage operational relationships with active customers, serving as their primary point of contact and ensuring they maximize the value of their loyalty partnerships.
• Collaborate with the sales team to align customer success strategies, establish performance indicators, and support customer growth.
• Improve customer visibility and campaign performance across relevant touchpoints within partner cross-media channels.
• Ensure customer communications, campaign materials, and visual assets comply with brand standards and applicable requirements.
• Maintain a high-quality CRM environment in HubSpot or a comparable platform, leveraging AI to log interactions, enrich contact information, flag outdated records, and maintain accurate pipelines.
• Conduct regular customer reviews, analyze performance data, and identify opportunities to improve engagement, campaign effectiveness, and customer outcomes.
• Manage customer issues and feedback loops, using AI to categorize support tickets, draft initial responses, recommend relevant knowledge-base resources, and accelerate resolution.
• Use AI tools to prepare asynchronous updates, summarize meetings, document decisions, and maintain alignment across distributed teams.
• Build and refine customer success processes, establishing scalable practices that support the long-term development of the function.

Requirements:

• Fluency in both German and English, with excellent written and verbal communication skills.
• At least 5 years of experience in customer success, account management, or partner onboarding within the loyalty, SaaS, or payments industries.
• Proven ability to manage customer relationships throughout onboarding, implementation, launch, and ongoing engagement.
• Proficiency with AI tools such as Claude to design workflows, build automations, and improve operational processes.
• Good understanding of digital integrations, including API connections, web links, voucher uploads, and campaign dashboards.
• Hands-on experience with HubSpot or comparable CRM platforms, including data management and pipeline optimization.
• Strong organizational skills, attention to detail, and the ability to manage multiple customer projects and deadlines simultaneously.
• Empathetic, consultative, and solution-oriented communication skills, with the ability to combine human judgment and AI-generated insights.
• Comfort working across teams, time zones, and asynchronous communication channels in a remote environment.
• A proactive, ownership-driven mindset and the motivation to establish, develop, and continuously improve a customer success function.

Benefits:

• Fully remote work with a worldwide team.
• Competitive monthly salary package.
• Equity participation and qiibee tokens (QBX), offering a share in the company's success.
• Permanent, full-time employment with a 40-hour workweek.
• 24 days of annual leave.
• Opportunity to shape and lead the customer success function as its first dedicated hire.
• Fast-paced, international startup environment focused on innovation, continuous learning, and professional growth.
• AI-first working culture that uses automation to reduce repetitive tasks and enable teams to focus on meaningful customer relationships.