SaaS Implementation Lead - Client Enablement

Mosaic.tech; Portugal; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

HiBob is looking for an experienced Implementation Manager/Project Manager to join the Professional Services team at HiBob. You will guide client projects from kickoff to deployment, ensuring successful adoption of the HRIS platform.

You’ll partner with Sales, CS Engineers, Product and Account teams, translate business objectives into system configurations, and manage risks across multiple workstreams in a fast-paced startup environment. Excellent communication is essential.

Competenze

• Proven experience as an Implementation Manager/PM or CSM.
• Strong SaaS and technology industry understanding.
• Experience in project management.
• Strong problem-solving and communication skills.
• Ability to interact with product specialists and development teams.
• Can-do attitude, thrives under pressure.
• Willingness to learn the HiBob product and processes.

Mansioni

• Be the main point of contact for clients from sale through deployment.
• Gather system requirements and business objectives.
• Assess configuration options and provide best-practice guidance.
• Identify and analyze project risks and dependencies.
• Analyze operational data to scale and improve internal workflows.
• Work cross-functionally with Sales, CS Engineers, Product & Account teams.
• Maintain detailed project plans and communicate status.
• Perform risk management to minimize issues.
• Escalate to management when timelines are at risk.

Conoscenze

PM experience

Customer success

SaaS knowledge

Delivery leadership

Problem solving

Cross-functional

Communication skills

Pressure resilience

Product knowledge

Startup environment

Strumenti

Salesforce

Asana

Slack

Zendesk

Quip

Descrizione del lavoro

HiBob is looking for an experienced Implementation Manager/Project Manager to join the Professional Services team at HiBob. You will guide client projects from kickoff to deployment, ensuring successful adoption of the HRIS platform.

You’ll partner with Sales, CS Engineers, Product and Account teams, translate business objectives into system configurations, and manage risks across multiple workstreams in a fast-paced startup environment. Excellent communication is essential.