Customer Success Manager – Lisbon

HiBob; Portugal; On-site; EUR 42,000 - 62,000; Full time

Job summary

HiBob is seeking a proactive Account Manager to lead EU-based SaaS client relationships, focusing on renewals and expansions. You will work in a fast-paced scale-up, engaging with executives, and leveraging AI tools to drive productivity.

Fluency in English is essential. Experience with Salesforce, Asana, and ChurnZero is a plus, supporting a global HR platform that empowers mid-sized businesses.

Qualifications

• Experience in SaaS account management or CSM roles with EU book and renewal/expansion targets.
• Experience in B2B client-facing roles.
• Fluent in English.
• Tech-savvy with AI tool usage to boost productivity.
• Desire to work in a fast-paced scale-up environment.
• Strong executive communication and ability to engage C-suite.
• Experience with Salesforce & Web-based tools.
• SFDC/Asana/ChurnZero familiarity is advantageous.

Responsibilities

• Build and execute an account relationship framework including status calls, QBRs, docs, reference management, and success planning.
• Manage a portfolio with renewal and expansion focus.
• Collaborate with customers to help transform their workplace and achieve business goals.

Skills

CSM experience

EU book of business

B2B experience

Fluent English

Tech-savvy

AI tools

Scale-up mindset

Executive communication

Salesforce

Asana

ChurnZero

HR background

Tools

Salesforce

Asana

ChurnZero

Job description

Come and be yourself with us!

Being a Bobber means bringing your whole self to work - whether you’re bubbly, shy, funny, bold, or something in between. We want you to feel confident to do your best work here.

About Us

HiBob is a fast-growing, global HR platform helping mid-sized businesses transform how they manage and engage with their workforce. Since 2015, we’ve supported over 3,000 companies worldwide, including Fulham FC, Airtasker, GoCardless, what3words and Fiverr. At HiBob, we pride ourselves on creating exceptional work experiences for our employees - who we affectionately call “Bobbers.”

Main Deliverables

• Build and execute an account-specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management and success planning sessions.
• Manage a portfolio of accounts with a focus on renewal and expansion.
• Work closely with our customers with the drive to help them change their workplace and achieve their business goals

• SaaS Account Management or CSM experience, owning an EU book of business with targets on net retention.
• Experience working in B2B (client-facing) role
• Fluent in English
• A passion to learn the products’ functionality, and you’re tech-savvy
• You demonstrate curiosity and practical experience in using AI tools to improve productivity, streamline workflows, uncover insights, and scale impact.
• A desire to work in a fast-paced scale up environment
• A strong work ethic, integrity and desire to succeed
• Executive project management skills and able to communicate effectively across the C-suite
• Experience working with Salesforce & Web-based technologies
• Experience with SFDC, Asana and/or ChurnZero is advantageous
• An HR or HRM background is advantageous