AI-Driven Customer Success Manager | SaaS & Renewal Focus

Salesforce; Lisboa; Hybrid; EUR 50,000 - 80,000; Full time

Benefits offered by this job

Office-flexible

3 days in office

Job summary

Salesforce in Lisbon is seeking a Customer Success Manager to ensure high-value customers achieve strong ROI with our platform. You’ll act as a trusted advisor and align initiatives with customer priorities to maximize value.

This hybrid role requires building relationships with business and technical stakeholders, coordinating with Sales, Engineering and Product, and using AI tools to summarize meetings, monitor health, and draft success plans. In-office three days a week.

Qualifications

• 3–4 years of experience in Customer Success, SaaS platform delivery, or a related field.
• Strong consulting skills to drive business value conversations, handle objections, and influence senior stakeholders.
• Relevant industry/domain expertise and understanding of how it impacts customer priorities.
• Clear communication translating technical concepts into business terms for diverse audiences.
• Fluency in Portuguese and English.

Responsibilities

• Be the single point of accountability for delivery, customer experience, and renewals/expansion across your book of business.
• Build relationships with business and technical stakeholders, aligning value with priorities and goals.
• Use AI-driven tools to support meeting summaries, account health monitoring, and drafting success plans; escalate early risks.
• Lead as the primary contact during major incidents, ensuring timely communication and coordinating with Sales, Engineering, and Product teams.

Skills

Customer Success

SaaS delivery

Consulting skills

Stakeholder management

Portuguese & English

Job description

Salesforce in Lisbon is seeking a Customer Success Manager to ensure high-value customers achieve strong ROI with our platform. You’ll act as a trusted advisor and align initiatives with customer priorities to maximize value.

This hybrid role requires building relationships with business and technical stakeholders, coordinating with Sales, Engineering and Product, and using AI tools to summarize meetings, monitor health, and draft success plans. In-office three days a week.