SaaS Implementation Lead — Hybrid/Remote

Hibob; Lisboa; Hybrid; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Health Insurance for you and your kids

Flexible hybrid working model

Work from home allowance

2 Social Impact days per year forVol1

Company share options plan

Prepaid meal card per day

Temporary remote work from anywhere in

Annual performance bonuses

Job summary

HiBob is seeking an Implementation Manager/Project Manager within the Professional Services team to guide customers from sale to deployment of HiBob. You’ll gather requirements, configure the platform, and manage deployment projects to ensure successful outcomes.

You will collaborate with Sales, CS Engineers, Product and Account teams, maintain detailed plans, and manage risks to keep deployments on track in a fast-paced startup environment.

Qualifications

• Proven experience as an Implementation Manager/Project Manager and/or CSM.
• Strong understanding of SaaS and the technology industry.
• Experience in project management.
• Strong problem-solving skills and an ability to think outside of the box.
• Excellent client-facing and internal communication skills.
• Solid organizational skills including attention to detail and multitasking skills.
• A passion to learn the Bob product and tech-savviness.

Responsibilities

• Be the main point of contact for our clients from point of sale through to deployment
• Gather system requirements and business objectives from customers
• Assess how best to configure the platform and provide guidance on best practices and successful deployment
• Identify and analyze project risks & dependencies on an ongoing basis
• Analyze operational data and use it to constantly scale and find efficiencies in internal workstreams
• Work cross-functionally with our Sales, CS Engineers, Product & Account teams
• Maintain detailed project plans to communicate project status both internally & externally
• Perform risk management to minimize project risks
• Report and elevate to management as needed when project time deadlines become at-risk

Skills

Implementation management

Project management

SaaS understanding

Problem solving

Client-facing communication

Cross-functional collaboration

Pressure handling

Rapid learning

Tools

Salesforce

Asana

Slack

Quip

Zendesk

Job description

HiBob is seeking an Implementation Manager/Project Manager within the Professional Services team to guide customers from sale to deployment of HiBob. You’ll gather requirements, configure the platform, and manage deployment projects to ensure successful outcomes.

You will collaborate with Sales, CS Engineers, Product and Account teams, maintain detailed plans, and manage risks to keep deployments on track in a fast-paced startup environment.