German customer support

Rec_MRC; Portugal; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Complete paid training

Private health insurance

Many other benefits

Job summary

A leading customer support provider is seeking fluent German speakers for Remote customer support. You will assist international clients via chat, email, and phone, ensuring maximum satisfaction. Candidates must have C1-level German, B2-level English, and excellent communication skills. Additional benefits such as paid training and private health insurance will be provided, and EU passport or Portuguese residence card is mandatory.

Qualifications

• Fluent in German at C1 level and at least B2 in English.
• Excellent communication and soft skills.
• Willingness to learn and adapt.

Responsibilities

• Communicate with customers via chat, email, and phone.
• Provide exceptional B2B customer support to business clients.
• Identify and verify account information while complying with regulatory guidelines.

Skills

Fluent German (C1)

Good English (B2)

Good communication skills

Soft skills

Willingness to learn

Job description

This is a remote position.

We are looking for fluent German speakers (C1 min) with a good English level (B2 min) to work in customer support positions. You will be assisting clients of renowned worldwide companies and working in an international environment.

What we are looking for in a candidate:

• Speak C1 level of German and B2 of English
• Good communication and soft skills
• Willingness to learn

What you will have to do:

• Communicate with customers (by chat, e‑mail and phone) and ensure maximum satisfaction
• Your role involves providing exceptional B2B customer support; you will be responsible for assisting business clients with inquiries, troubleshooting issues, and providing tailored solutions to optimize their use of our client's services.
• Deliver excellent personalized service and assist sellers through communication channels which may include Phone, Email, and/or Chat in a variety of areas, including but not limited to:
  • Identify account holder
  • Verify account information
  • Comply with all regulatory guidelines and procedures provided by Customer.

What you will be offered:

• Complete paid training
• Private health insurance
• Many other benefits

Important information:

• It is mandatory that you have an EU passport or a Portuguese residence card.
• When you apply for this vacancy, you are giving us your GDPR consent. Your CV may be shared with the client directly for the purpose of recruitment.