English Technical Support Specialist — Paid Training & Problem Solver

Savior Artigos Texteis Lda; Covilhã; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Paid technical training

Job summary

Savior Artigos Texteis Lda in Covilhã is seeking an English-speaking Technical Support Specialist to resolve software, network, and device issues for customers by phone and remote session. You will listen carefully to symptoms, guide users through a logical sequence of checks, and ensure clear explanations accompany technical steps.

Documentation is a key part of the role, as you will log each case in our ticketing system to build a full history if issues recur.

Qualifications

• Fluent English at C1 level or higher.
• Basic IT knowledge covering operating systems, networks and devices.
• Experience with troubleshooting and a methodical approach.
• Rotating shifts apply.

Responsibilities

• Resolve software, network, and device issues for customers by phone and remote session.
• Listen carefully to symptoms and guide customers through a logical sequence of checks.
• Document each case in the ticketing system to preserve full history for future reference.

Skills

English proficiency

Basic IT knowledge

Troubleshooting

Methodical approach

Job description

Savior Artigos Texteis Lda in Covilhã is seeking an English-speaking Technical Support Specialist to resolve software, network, and device issues for customers by phone and remote session. You will listen carefully to symptoms, guide users through a logical sequence of checks, and ensure clear explanations accompany technical steps.

Documentation is a key part of the role, as you will log each case in our ticketing system to build a full history if issues recur.