English Technical Support Specialist

Savior Artigos Texteis Lda; Covilhã; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Paid technical training

Job summary

Savior Artigos Texteis Lda in Covilhã is seeking an English-speaking Technical Support Specialist to resolve software, network, and device issues for customers by phone and remote session. You will listen carefully to symptoms, guide users through a logical sequence of checks, and ensure clear explanations accompany technical steps.

Documentation is a key part of the role, as you will log each case in our ticketing system to build a full history if issues recur.

Qualifications

• Fluent English at C1 level or higher.
• Basic IT knowledge covering operating systems, networks and devices.
• Experience with troubleshooting and a methodical approach.
• Rotating shifts apply.

Responsibilities

• Resolve software, network, and device issues for customers by phone and remote session.
• Listen carefully to symptoms and guide customers through a logical sequence of checks.
• Document each case in the ticketing system to preserve full history for future reference.

Skills

English proficiency

Basic IT knowledge

Troubleshooting

Methodical approach

Job description

About The Role

We are hiring an English-speaking Technical Support Specialist in Covilhã to resolve software, network and device issues for customers by phone and remote session. You will listen carefully to the symptoms, narrow down the probable cause and walk the customer through a logical sequence of checks until the problem is solved or passed to the right team.

Clear explanation is just as important as technical accuracy, because many customers need to understand each step. You will document each case in our ticketing system so that a full history is available if the issue returns.

Requirements

• fluent English at C1 level or higher, which is the minimum for this role.
• Basic IT knowledge is essential, covering common operating systems, networks and devices.
• Troubleshooting experience and a methodical approach are strong advantages.
• Rotating shifts apply.

What We Offer

• Paid technical training and a team that shares knowledge openly and enjoys solving problems together.