English Technical Support Specialist

Cross Border Talents; Covilhã; Sur place; EUR 18 000 - 24 000; Plein temps

Avantages offerts par ce poste

Paid technical training

Résumé du poste

Cross Border Talents in Covilhã, Portugal is seeking an English-speaking Technical Support Specialist to resolve software, network and device issues by phone and remote session. You will listen to symptoms, guide customers through checks, and document each case in our ticketing system for a full history.

Clear explanations are essential, and the team provides paid technical training. Rotating shifts apply, and candidates should have strong English and basic IT knowledge to succeed in this

Qualifications

• Fluent English at C1 level or higher.
• Basic IT knowledge covering operating systems, networks and devices.
• Troubleshooting experience is a plus.
• Rotating shifts.

Responsabilités

• Resolve software, network and device issues for customers by phone and remote session.
• Listen carefully to symptoms and walk customers through a logical sequence of checks until the issue is solved or escalated.
• Document each case in the ticketing system for full history.

Connaissances

English proficiency

IT basics

Troubleshooting

Description du poste

About the role

We are hiring an English-speaking Technical Support Specialist in Covilhã to resolve software, network and device issues for customers by phone and remote session. You will listen carefully to the symptoms, narrow down the probable cause and walk the customer through a logical sequence of checks until the problem is solved or passed to the right team.

Clear explanation is just as important as technical accuracy, because many customers need to understand each step. You will document each case in our ticketing system so that a full history is available if the issue returns.

Requirements

• fluent English at C1 level or higher, which is the minimum for this role.
• Basic IT knowledge is essential, covering common operating systems, networks and devices.
• Troubleshooting experience and a methodical approach are strong advantages.
• Rotating shifts apply.

What we offer

• Paid technical training and a team that shares knowledge openly and enjoys solving problems together.