English Tech Support Specialist — Paid Training

Cross Border Talents; Porto; On-site; EUR 12,000 - 17,000; Full time

Benefits offered by this job

Paid technical training

Job summary

Cross Border Talents in Porto is seeking an English-speaking Technical Support Specialist to assist customers with software, device and connectivity issues. You will listen to symptoms, narrow down likely causes and guide customers through checks until the problem is resolved or handed to the right team.

Clear explanations are essential as many customers are not technical. You will document each case thoroughly in our ticketing system to ensure no repetition if the issue recurs, while

Qualifications

• Fluent English at C1 level or higher is required.
• Basic IT knowledge covering common operating systems, networks and devices.
• Troubleshooting experience is advantageous.
• Rotating shifts apply.

Responsibilities

• Listen to customer symptoms, narrow down likely causes and guide through checks until resolved or handed to a specialist team.
• Document each case thoroughly in the ticketing system to avoid repetition if the issue recurs.

Skills

Fluent English (C1)

Basic IT knowledge

Troubleshooting experience

Rotating shifts

Job description

Cross Border Talents in Porto is seeking an English-speaking Technical Support Specialist to assist customers with software, device and connectivity issues. You will listen to symptoms, narrow down likely causes and guide customers through checks until the problem is resolved or handed to the right team.

Clear explanations are essential as many customers are not technical. You will document each case thoroughly in our ticketing system to ensure no repetition if the issue recurs, while