English IT Support Specialist - Paid Training

Savior Artigos Texteis Lda; Porto; On-site; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Paid technical training

Job summary

We are seeking an English-speaking Technical Support Specialist to assist customers in Porto with software, connectivity, and device issues. You will listen to symptoms, guide through diagnostic checks, and resolve or escalate as needed, while documenting each case in our ticketing system for future reference.

Clear explanations are essential since many customers are not technical; you will help them understand steps and rationale.

Qualifications

• Fluent English at C1 level or higher, the minimum for this role.
• Basic IT knowledge covering operating systems, networks and devices.
• Troubleshooting experience and a methodical approach are strong advantages.
• Rotating shifts apply.

Responsibilities

• Listen to customer symptoms, narrow down likely causes, and guide through checks until resolution or escalation.
• Document each case thoroughly in the ticketing system to avoid repetition on reuse.

Skills

Fluent English

IT Knowledge

Troubleshooting

Rotating Shifts

Job description

We are seeking an English-speaking Technical Support Specialist to assist customers in Porto with software, connectivity, and device issues. You will listen to symptoms, guide through diagnostic checks, and resolve or escalate as needed, while documenting each case in our ticketing system for future reference.

Clear explanations are essential since many customers are not technical; you will help them understand steps and rationale.