Remote English IT Support Specialist

Savior Artigos Texteis Lda; Lisboa; Remote; EUR 23,000 - 29,000; Full time

Benefits offered by this job

Paid training

Job summary

Savior Artigos Texteis Lda is seeking a Remote Technical Support Specialist based in Lisbon. You will assist English-speaking users with software setup, account access, and common troubleshooting tasks, using remote desktop tools to diagnose issues on the customer's screen.

You will adhere to security verification steps before taking control and ensure customers leave sessions with a working solution and a clear plan to prevent recurrence.

Qualifications

• Fluent English at C1 level or higher.
• Basic IT knowledge required.
• Patience and clear communication are essential.

Responsibilities

• Assist English-speaking users with software installation, account access and troubleshooting.
• Use approved remote desktop tools to view and diagnose on the customer's screen.
• Follow verification steps before taking control of a device and never ask for passwords in writing.

Skills

English proficiency

Basic IT knowledge

Clear communication

Patience

Job description

Savior Artigos Texteis Lda is seeking a Remote Technical Support Specialist based in Lisbon. You will assist English-speaking users with software setup, account access, and common troubleshooting tasks, using remote desktop tools to diagnose issues on the customer's screen.

You will adhere to security verification steps before taking control and ensure customers leave sessions with a working solution and a clear plan to prevent recurrence.