English Tech Support Specialist - Paid Training

Cross Border Talents; Covilhã; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Paid technical training

Job summary

Cross Border Talents in Covilhã, Portugal is seeking an English-speaking Technical Support Specialist to resolve software, network and device issues by phone and remote session. You will listen to symptoms, guide customers through checks, and document each case in our ticketing system for a full history.

Clear explanations are essential, and the team provides paid technical training. Rotating shifts apply, and candidates should have strong English and basic IT knowledge to succeed in this

Qualifications

• Fluent English at C1 level or higher.
• Basic IT knowledge covering operating systems, networks and devices.
• Troubleshooting experience is a plus.
• Rotating shifts.

Responsibilities

• Resolve software, network and device issues for customers by phone and remote session.
• Listen carefully to symptoms and walk customers through a logical sequence of checks until the issue is solved or escalated.
• Document each case in the ticketing system for full history.

Skills

English proficiency

IT basics

Troubleshooting

Job description

Cross Border Talents in Covilhã, Portugal is seeking an English-speaking Technical Support Specialist to resolve software, network and device issues by phone and remote session. You will listen to symptoms, guide customers through checks, and document each case in our ticketing system for a full history.

Clear explanations are essential, and the team provides paid technical training. Rotating shifts apply, and candidates should have strong English and basic IT knowledge to succeed in this