English IT Helpdesk Agent - First-Line Support (Remote)

Savior Artigos Texteis Lda; Porto; On-site; EUR 14,000 - 21,000; Full time

Benefits offered by this job

Structured onboarding and knowledge‑g.

Job summary

Savior Artigos Texteis Lda in Porto seeks a Technical Helpdesk Agent to provide first-line IT support by phone and remote sessions to English-speaking customers. You will understand problems and impact, then perform checks and fixes in a clear, logical order, escalating when needed with a complete symptom summary.

You will keep ticket notes up to date and follow security and data protection procedures during remote sessions; shifts are full-time.

Qualifications

• Fluent English (C1) required.
• General IT knowledge is essential.
• Experience with a ticketing system is an advantage.
• Able to explain technical steps clearly and calmly.

Responsibilities

• Provide first-line IT support by phone and remote sessions.
• Understand the problem and customer impact, then perform checks and fixes in a logical order.
• Elevate complex faults with a complete symptom summary for second-line teams.
• Keep ticket notes up to date and follow security and data protection procedures.

Skills

Fluent English (C1)

General IT knowledge

Patience under pressure

Clear communication

Customer empathy

Education

Tools

Ticketing system

Job description

Savior Artigos Texteis Lda in Porto seeks a Technical Helpdesk Agent to provide first-line IT support by phone and remote sessions to English-speaking customers. You will understand problems and impact, then perform checks and fixes in a clear, logical order, escalating when needed with a complete symptom summary.

You will keep ticket notes up to date and follow security and data protection procedures during remote sessions; shifts are full-time.