English Technical Helpdesk Agent — Structured Training

Savior Artigos Texteis Lda; Covilhã; On-site; EUR 10,000 - 17,000; Full time

Benefits offered by this job

Structured training

Job summary

Savior Artigos Texteis Lda in Covilhã is seeking a Technical Helpdesk Agent to provide first-line technical assistance to English-speaking customers. You will guide users through logical steps, perform fixes they can apply, and determine when escalation is needed.

You will document issues, maintain ticket notes per security and data protection policies, and collaborate with second line when required. Shifts are full-time, and training is provided.

Qualifications

• English language proficiency at C1 level or higher.
• General IT knowledge is essential; experience with a ticketing system is a plus.
• Patience, organization, and ability to explain technical steps clearly.

Responsibilities

• Provide first-line technical helpdesk support to English-speaking customers.
• Escalate complex issues to second line with a complete summary of symptoms and steps taken.
• Keep ticket notes up-to-date and follow security and data protection procedures.

Skills

Fluent English (C1+)

General IT knowledge

Explain technical steps patiently

Tools

Ticketing system

Job description

Savior Artigos Texteis Lda in Covilhã is seeking a Technical Helpdesk Agent to provide first-line technical assistance to English-speaking customers. You will guide users through logical steps, perform fixes they can apply, and determine when escalation is needed.

You will document issues, maintain ticket notes per security and data protection policies, and collaborate with second line when required. Shifts are full-time, and training is provided.