English Technical Support Specialist

Cross Border Talents; Castelo Branco; On-site; EUR 19,000 - 23,000; Full time

Benefits offered by this job

Paid technical training

Job summary

Cross Border Talents in Covilhã, Portugal, is looking for an English-speaking Technical Support Specialist to resolve software, network and device issues by phone and remote session. You will listen carefully to the symptoms, narrow down the probable cause and walk the customer through a logical sequence of checks until the problem is solved or passed to the right team.

Documentation of each case in our ticketing system ensures a full history is available if the issue returns, and you will

Qualifications

• Fluent English at C1 level or higher.
• Basic IT knowledge of operating systems, networks and devices.
• Troubleshooting experience and a methodical approach.

Responsibilities

• Resolve software, network and device issues by phone and remote session.
• Listen to symptoms and guide customers through logical checks.
• Document case history in ticketing system for future reference.

Skills

Fluent English

IT basics

Troubleshooting

Methodical approach

Job description

We are hiring an English-speaking Technical Support Specialist in Covilhã to resolve software, network and device issues for customers by phone and remote session. You will listen carefully to the symptoms, narrow down the probable cause and walk the customer through a logical sequence of checks until the problem is solved or passed to the right team.

Clear explanation is just as important as technical accuracy, because many customers need to understand each step. You will document each case in our ticketing system so that a full history is available if the issue returns.

Requirements

• fluent English at C1 level or higher, which is the minimum for this role.
• Basic IT knowledge is essential, covering common operating systems, networks and devices.
• Troubleshooting experience and a methodical approach are strong advantages.
• Rotating shifts apply.

What we offer

• Paid technical training and a team that shares knowledge openly and enjoys solving problems together.