English Tech Support Specialist – Subscriptions (Lisbon)

CallForTalents; Lisboa; Sur place; EUR 16 000 - 22 000; Plein temps

Avantages offerts par ce poste

Meal allowance on prepaid meal card

Private health and dental insurance

22 days annual leave

Public holiday compensation day

Résumé du poste

CallForTalents in Lisbon, Portugal, is hiring for an English support specialist to assist subscribers with subscriptions, billing, and feature guidance. The role is on-site in Lisbon, with a 40-hour workweek and rotating day shifts from 07:00 to 22:00, 7 days a week.

The contract is fixed-term for 12 months, with Portuguese employment law applying, and may become permanent after two years. The package includes a monthly gross salary with holiday and Christmas allowances, a prepaid meal card, and

Responsabilités

• Assist subscribers across the app family with subscription options, account management, technical issues and native features
• Help users manage sign-ups, renewals, billing and plan tiers
• Make targeted outbound calls to resolve subscriber inquiries faster and personalize the support experience
• Educate subscribers on exclusive features and AI capabilities to maximize the value of the platform
• Monitor user feedback to spot trends, troubleshoot recurring issues and minimize service disruptions

Description du poste

CallForTalents in Lisbon, Portugal, is hiring for an English support specialist to assist subscribers with subscriptions, billing, and feature guidance. The role is on-site in Lisbon, with a 40-hour workweek and rotating day shifts from 07:00 to 22:00, 7 days a week.

The contract is fixed-term for 12 months, with Portuguese employment law applying, and may become permanent after two years. The package includes a monthly gross salary with holiday and Christmas allowances, a prepaid meal card, and