Lisbon On-site English Customer Support (AI Subscriptions)

Encaja Talent; Lisboa; Sur place; EUR 21 000 - 27 000; Plein temps

Avantages offerts par ce poste

Meal allowance

Private health and dental insurance

Holiday allowance

Performance bonus

Initial training compensation

Résumé du poste

Encaja Talent in Lisbon, Portugal, is seeking English-speaking Customer Support Specialists for a premium digital subscription service. You will assist users across social media and AI-powered apps, manage subscriptions, and guide them through features while troubleshooting access and billing issues.

The role requires strong English, customer focus, and comfort with technology. On-site, with day and night shifts, 40 hours per week, training, health benefits, and a potential contract extension

Qualifications

• Fluent English written and spoken.
• Strong communication and a customer-oriented mindset.
• Interest in AI, social media and digital technology.
• Good technical aptitude to troubleshoot digital platforms.
• Familiarity with social media applications is a plus.
• Willingness to work rotating shifts on-site in Lisbon.

Responsabilités

• Provide English customer support for users of a premium digital subscription service.
• Assist customers with subscription management, including registrations, renewals, billing, and plan options.
• Support users across social media, messaging, and AI-powered applications.
• Guide customers through premium features, integrated AI tools, and account settings.
• Troubleshoot technical issues related to subscriptions, account access, and platform functionalities.
• Explain product features and help subscribers maximize available services.
• Handle customer inquiries professionally with clear solutions.
• Conduct targeted outbound calls when necessary to resolve issues.
• Investigate recurring problems and identify solutions.
• Monitor feedback and report common issues to relevant teams.
• Maintain accurate records of interactions and support requests.
• Ensure compliance with internal procedures and service quality standards.

Connaissances

Excellent English

Customer-oriented

Strong communication

AI/digital tech interest

Troubleshooting

Social media familiarity

Problem-solving

Organizational skills

Teamwork

Independent work

Description du poste

Encaja Talent in Lisbon, Portugal, is seeking English-speaking Customer Support Specialists for a premium digital subscription service. You will assist users across social media and AI-powered apps, manage subscriptions, and guide them through features while troubleshooting access and billing issues.

The role requires strong English, customer focus, and comfort with technology. On-site, with day and night shifts, 40 hours per week, training, health benefits, and a potential contract extension