English Tech Support Specialist – AI & Premium Services

smart-recruitments; Lisboa; On-site; EUR 16,000 - 22,000; Full time

Benefits offered by this job

Meal allowance

Performance bonus

Private health insurance

Dental insurance

Initial training compensation

Job summary

smart-recruitments in Lisbon is seeking English-speaking Customer Support Specialists to join an international project focused on premium digital services and AI-powered solutions. You will handle subscriptions, billing, and renewals, troubleshoot issues, and guide customers through advanced features.

We offer on-site, full-time roles in Lisbon with day and night shifts. Expect monthly meal allowances, performance bonuses, private health and dental insurance after contract signature, and a

Qualifications

• Fluent English both written and spoken.
• Excellent communication and problem-solving skills.
• Customer-focused attitude with attention to detail.
• Interest in technology, digital platforms, and AI.
• Good computer skills and ability to adapt to new systems.
• Previous experience in customer service or technical support is an advantage.

Responsibilities

• Provide high-quality customer support in English.
• Assist users with subscriptions, account management, billing and renewals.
• Troubleshoot technical issues related to digital platforms and services.
• Guide customers through premium features and AI-powered tools.
• Handle customer inquiries and perform outbound calls when necessary.
• Ensure a positive customer experience and contribute to continuous service improvement.

Skills

Fluent English

Excellent communication

Problem solving

Customer focus

Attention to detail

Interest in tech/AI

Computer skills

Customer service experience

Job description

smart-recruitments in Lisbon is seeking English-speaking Customer Support Specialists to join an international project focused on premium digital services and AI-powered solutions. You will handle subscriptions, billing, and renewals, troubleshoot issues, and guide customers through advanced features.

We offer on-site, full-time roles in Lisbon with day and night shifts. Expect monthly meal allowances, performance bonuses, private health and dental insurance after contract signature, and a