English Customer Support | Lisbon onsite

Cloudheight Solutions; Lisboa; On-site; EUR 10,000 - 14,000; Full time

Benefits offered by this job

Base salary €938/month

Meal allowance €7/day

Monthly bonus up to €300

Health and dental insurance

22 days holiday

Training with daily allowance

Contract 12 months with potential perm

Job summary

Cloudheight Solutions in Lisbon is seeking fluent English-speaking customer support agents for a global tech company’s premium subscription service. You will assist with sign-ups, renewals, billing and product features, and guide users through the product’s AI tools.

You will troubleshoot technical issues, make outbound calls, explain exclusive features, and relay user feedback to help improve the service. The role is full-time in Lisbon, with a 40-hour week and rotating day shifts.

Qualifications

• Fluent English, written and spoken.
• Good communication and a customer-focused attitude.
• Comfortable with computers and learning new software.

Responsibilities

• Assist subscribers by phone, email and chat: sign-ups, renewals, billing and plan changes.
• Troubleshoot technical issues across apps and AI tools.
• Make targeted outbound calls to resolve inquiries faster.
• Explain exclusive features to maximise service use.
• Flag recurring issues and user feedback for service improvements.

Skills

Fluent English

Customer-focused

Communication skills

Computer literacy

Job description

We’re looking for English speakers to join a customer support team for a global tech company’s premium subscription service. You’ll help users with their subscriptions, guide them through the product’s features and AI tools, and solve technical issues.

What You’ll Do

• Support subscribers by phone, email and chat: sign-ups, renewals, billing and plan changes
• Troubleshoot technical issues across the company’s apps and AI tools
• Make targeted outbound calls to resolve inquiries faster
• Explain exclusive features so customers get the most out of the service
• Flag recurring issues and user feedback to help improve the service

What We Offer

• Base salary: €938/month, plus holiday and Christmas allowances (paid monthly)
• Meal allowance: €7/day on a prepaid card
• Monthly performance bonus: up to €300
• Estimated gross total: around €1,238/month (based on 22 working days)
• Private health and dental insurance after contract signature
• 22 days of holiday
• Paid training: 10 working days, full-time, with a daily allowance
• 12-month contract, permanent after 2 years

Schedule

• 40 hours/week, 8h/day plus 1h lunch break
• Day shift between 07:00 and 22:00, Monday to Sunday (rotating)

Location

Lisbon, with good access by metro, train and bus.

Requirements

• Fluent English, written and spoken
• Good communication skills and a customer-focused attitude
• Comfortable with computers and learning new software
• Valid NIF and Social Security number (needed for the insurance)

Skills: customer,english,customer support