Subscriber Support & AI Features Specialist — Lisbon (On-site)

CallForTalents; Lisboa; On-site; EUR 21,000 - 26,000; Full time

Benefits offered by this job

Private health insurance

Dental insurance

Meal card prepaid meal allowance

Compensation day for public holidays

Job summary

CallForTalents in Lisbon, Portugal, is hiring for an English-speaking support specialist to assist subscribers with subscriptions, account mgmt, billing and features. You will guide users through exclusive features and AI tools, troubleshoot issues, and provide a top-tier user experience.

The role operates on a fixed-term contract with a pathway to permanent status after two years. The position offers a monthly gross salary plus holiday and Christmas allowances, a prepaid meal card, and a

Qualifications

• Candidates should have strong customer service-focused mindset.
• Ability to handle inquiries across app family and billing.
• Experience with multitasking across channels (phone, email, chat).

Responsibilities

• Assist subscribers across the app family with subscription options, account management, technical issues and native features
• Help users manage sign-ups, renewals, billing and plan tiers
• Make targeted outbound calls to resolve subscriber inquiries faster and personalize the support experience
• Educate subscribers on exclusive features and AI capabilities to maximize the value of the platform
• Monitor user feedback to spot trends, troubleshoot recurring issues and minimize service disruptions

Skills

Customer support

Outbound calls

Troubleshooting

Job description

CallForTalents in Lisbon, Portugal, is hiring for an English-speaking support specialist to assist subscribers with subscriptions, account mgmt, billing and features. You will guide users through exclusive features and AI tools, troubleshoot issues, and provide a top-tier user experience.

The role operates on a fixed-term contract with a pathway to permanent status after two years. The position offers a monthly gross salary plus holiday and Christmas allowances, a prepaid meal card, and a