Lisbon Customer Support Expert — Subscriptions & AI Tools

Cross Border Talents; Lisboa; On-site; EUR 21,000 - 33,000; Full time

Benefits offered by this job

Fully compensated initial training

Private health and dental insurance

Prepaid meal card allowance

Holiday and Christmas bonuses

22 days annual paid leave

Public holiday compensation

Job summary

Cross Border Talents in Lisbon, Portugal seeks fluent English-speaking Customer Support Experts to assist users with subscriptions, accounts, billing and tech issues via phone, email, and chat.

Role includes proactive outbound calls to educate users on exclusive features and integrated AI tools. Work location is Lisbon with day/night shifts; training is provided and a 12-month contract with potential permanence after 2 years.

Qualifications

• Fluent English-speaking required.
• Experience assisting users via phone, email, and chat.
• Based in Lisbon, Portugal or within reasonable commuting distance.

Responsibilities

• Assist users with digital subscription options, account management, billing, and technical issues via phone, email, and chat.
• Conduct targeted outbound calls and educate users on exclusive product features and integrated AI tools.

Job description

Cross Border Talents in Lisbon, Portugal seeks fluent English-speaking Customer Support Experts to assist users with subscriptions, accounts, billing and tech issues via phone, email, and chat.

Role includes proactive outbound calls to educate users on exclusive features and integrated AI tools. Work location is Lisbon with day/night shifts; training is provided and a 12-month contract with potential permanence after 2 years.