English-Speaking Customer Support (Onsite, Lisbon)

Cross Border Talents; Lisboa; On-site; EUR 20,000 - 28,000; Full time

Benefits offered by this job

Paid training

Private health insurance

Meal allowance

Holiday and Christmas allowances

Monthly performance bonus

Job summary

Cross Border Talents in Lisbon recruits an English-speaking Customer Support agent for an onsite role. You will help customers manage subscriptions, explore premium features, and resolve technical issues, supporting a premium digital service.

The position is full-time with day shifts from 07:00 to 22:00, 40 hours per week. Training is provided, and the team operates in an international, multicultural environment.

Qualifications

• English level C1 required.
• Strong communication and customer service skills.
• Ability to work onsite in Lisbon.

Responsibilities

• Help users with subscription options: sign-ups, renewals, billing and plan tiers.
• Guide users through premium features and integrated AI tools.
• Troubleshoot technical issues for customers.
• Make targeted outbound calls to resolve inquiries quickly.
• Spot recurring issues from user feedback to reduce service disruptions.

Skills

English (C1)

Job description

Job title: English-Speaking Customer Support (Onsite, Lisbon)
Location: Lisbon, Portugal
Job type: Full-time
Workplace type: On-site

Job summary / description

Join a multicultural team in Lisbon and support users of a premium digital subscription service, all in English. You'll help customers manage their subscriptions, get the most out of premium features and AI tools, and solve technical issues, so every user has a top-tier experience.

Key responsibilities

• Help users with subscription options: sign-ups, renewals, billing and plan tiers
• Guide users through premium features and integrated AI tools
• Troubleshoot technical issues
• Make targeted outbound calls to resolve inquiries faster
• Spot recurring issues from user feedback to reduce service disruptions

Requirements

• English: C1 level

Working conditions

• On-site in Lisbon
• Day shift, scheduled between 07:00 and 22:00, Monday to Sunday (rotating shifts)
• 40 hours per week (8h/day + 1h lunch break)
• Start date: 9th november

What we offer

• Paid training of 10 working days
• Private health and dental insurance after contract signature
• Meal allowance, plus holiday and Christmas allowances
• Monthly performance bonus
• International, multicultural environment

Ready for your next adventure?