English Customer Support | Lisbon

smart-recruitments; Lisboa; Sur place; EUR 16 000 - 22 000; Plein temps

Avantages offerts par ce poste

Meal allowance

Performance bonus

Private health insurance

Dental insurance

Initial training compensation

Résumé du poste

smart-recruitments in Lisbon is seeking English-speaking Customer Support Specialists to join an international project focused on premium digital services and AI-powered solutions. You will handle subscriptions, billing, and renewals, troubleshoot issues, and guide customers through advanced features.

We offer on-site, full-time roles in Lisbon with day and night shifts. Expect monthly meal allowances, performance bonuses, private health and dental insurance after contract signature, and a

Qualifications

• Fluent English both written and spoken.
• Excellent communication and problem-solving skills.
• Customer-focused attitude with attention to detail.
• Interest in technology, digital platforms, and AI.
• Good computer skills and ability to adapt to new systems.
• Previous experience in customer service or technical support is an advantage.

Responsabilités

• Provide high-quality customer support in English.
• Assist users with subscriptions, account management, billing and renewals.
• Troubleshoot technical issues related to digital platforms and services.
• Guide customers through premium features and AI-powered tools.
• Handle customer inquiries and perform outbound calls when necessary.
• Ensure a positive customer experience and contribute to continuous service improvement.

Connaissances

Fluent English

Excellent communication

Problem solving

Customer focus

Attention to detail

Interest in tech/AI

Computer skills

Customer service experience

Description du poste

We are recruiting English-speaking Customer Support Specialists for an exciting project with a leading global technology company, recognized for its innovative digital platforms, artificial intelligence solutions, and services used by millions of people worldwide.

This is an excellent opportunity to join an international project at the forefront of digital innovation, providing support for premium digital services and AI-powered solutions.

Your Responsibilities

Provide high-quality customer support in English.

Assist users with subscriptions, account management, billing, and renewals.

Troubleshoot technical issues related to digital platforms and services.

Guide customers through premium features and AI-powered tools.

Handle customer inquiries and perform outbound calls when necessary.

Ensure a positive customer experience and contribute to continuous service improvement.

What We're Looking For

Fluent English, both written and spoken.

Excellent communication and problem-solving skills.

Customer-focused attitude and attention to detail.

Interest in technology, digital platforms, and artificial intelligence.

Good computer skills and ability to adapt to new systems.

Previous experience in customer service or technical support is an advantage.

Availability to work on-site in Lisbon.

Available Shifts

We are recruiting for two different schedules:

Day Shift

Rotating shifts between 07:00 and 22:00.

Monday to Sunday.

2 rotating days off per week.

Night Shift

Rotating shifts between 22:00 and 07:00.

Monday to Sunday.

2 rotating days off per week.

Both positions are full-time, 40 hours per week.

Salary & Benefits

Holiday and Christmas allowances paid monthly.

Meal allowance: €7 per working day.

Performance bonus: Up to €300/month, depending on performance.

Additional pay for night and weekend hours:

Night hours, 22:00–00:00: +25% hourly rate.

Night hours, 00:00–07:00: +50% hourly rate.

Private health and dental insurance after contract signature.

Initial training of 10 working days, compensated upon successful completion.

Modern office facilities in Entrecampos, Lisbon, with convenient public transport connections.

Opportunity to gain experience in an innovative international technology project.

Interested?

If you're fluent in English, passionate about technology, and enjoy helping people, this could be the perfect opportunity for you!