English Customer Support – Lisbon

CB Talents; Lisboa; On-site; EUR 13,000 - 15,000; Full time

Benefits offered by this job

Health & Dental Insurance

Paid Time Off

Paid Training

Meal Allowance

Job summary

CB Talents in Lisbon is seeking an Operations Customer Expert to deliver high-touch support to premium subscribers on our tech and AI-focused platform. You will guide users through account setup, billing, and explore new features via phone, email, and chat.

You will diagnose technical issues, share user feedback to improve the platform, and participate in a 24/7 rotation with day and night shifts in Lisbon.

Qualifications

• Fluent in English with good communication skills.
• Passionate about tech, AI, and digital communication.

Responsibilities

• Account & Billing Management: Guide users through account setup, plan tiers, billing inquiries, and renewals.
• AI & Feature Showcase: Educate users on integrated AI tools and premium features.
• Multi-Channel Engagement: Handle inquiries via phone, email, and chat for swift resolutions.
• Technical Support: Diagnose and resolve app and platform-related issues.
• Trend & Insights Tracking: Share user feedback to improve the platform experience.

Skills

Fluent English

Tech awareness

Excellent communication

Job description

Are you fluent in English and passionate about tech, AI, and digital communication? Join our vibrant team in Lisbon and help empower premium users across top social media platforms!

What You'll Do

As an Operations Customer Expert, you will deliver high-touch support and guidance to premium subscribers:

• Account & Billing Management: Guide users through account setup, plan tiers, billing inquiries, and renewals.
  
• AI & Feature Showcase: Educate users on cutting-edge integrated AI tools and exclusive premium features.
  
• Multi-Channel Engagement: Handle inbound & outbound inquiries via phone, email, and chat to deliver swift resolutions.
  
• Technical Support: Diagnose and resolve app and platform-related technical issues.
  
• Trend & Insights Tracking: Share user feedback to help shape and improve the platform experience.
  

What We Offer

• Total Fixed Package: €1,237.83 / month gross (Includes Base Salary + Meal Allowance + Monthly Holiday & Christmas Allowances)
  
• Performance Bonus: Up to €300.00 / month based on metrics
  
• Meal Allowance: €154.00/month (tax-free prepaid card)
  
• Health & Dental Insurance: Private coverage provided upon contract signing
  
• Paid Time Off: 22 annual holiday days + extra compensation days for working public holidays
  
• Paid Training: Complete our comprehensive 10-day onboarding program
  

Working Hours & Location

• Full-Time: 40 hours/week (8h shifts + 1h lunch) operating on a 24/7 rotation model.
  
• Shift Options: Day Shifts (07:00 – 22:00) or Night Shifts (22:00 – 07:00).
  
• Location: Lisbon, Portugal — modern, easily accessible office near Metro stations (Entrecampos & Jardim Zoológico), train, and bus lines.