English Customer Support Specialist – Lisbon

CB Talents; Lisboa; On-site; EUR 13,000 - 15,000; Full time

Benefits offered by this job

Meal card €7/day

Performance bonus up to €300/mo

Health & dental insurance

22 days annual leave

Paid training program

Job summary

CB Talents in Lisbon, Portugal, seeks an Operations Customer Expert to support premium users with account navigation, billing, and renewals. You will also guide customers on exciting new AI tools and exclusive features.

Handle technical inquiries via phone, email, and chat in a fast-paced environment. The role offers 40h/week with Day or Night shifts (07:00–22:00 or 22:00–07:00) and a comprehensive benefits package including meal card, health insurance, and paid training.

Qualifications

• Experience in customer service or support roles.
• Ability to assist with billing inquiries and renewals.
• Familiarity with AI tools and premium user guidance.

Responsibilities

• Help premium subscribers with account navigation, billing, and renewals.
• Guide users on AI tools and exclusive features.
• Resolve technical inquiries via phone, email, and chat.

Skills

Customer support

Billing

Account navigation

Renewals

Job description

• Location: Lisbon, Portugal (On-site near Entrecampos / Jardim Zoológico)
• Position: Operations Customer Expert
• Package: €1,237.83 gross fixed/month + up to €300 performance bonus
  Are you ready to support premium users on world-leading social media and AI platforms?

Your Role:

• Help premium subscribers with account navigation, billing, and renewals.
  
• Guide users on exciting new AI tools and exclusive features.
  
• Solve technical inquiries via phone, email, and chat.
  

Key Benefits:

• Fixed Base Salary + Meal Card (€7/day tax-free) + Monthly Allowances
  
• Up to €300/month in performance bonuses
  
• Private Health & Dental Insurance included
  
• 22 Days Paid Annual Leave + public holiday compensation
  
• Paid 10-day training program
  

Shift Flexibility:

• 40h/week (24/7 rotating model)
  
• Day Shift (07:00 - 22:00) OR Night Shift (22:00 - 07:00) options