Lisbon AI-Driven Support Specialist - Premium Plans

Cross Border Talents; Lisboa; On-site; EUR 13,000 - 15,000; Full time

Benefits offered by this job

Private health insurance

Dental insurance

Meal allowance via prepaid card

Job summary

Cross Border Talents in Lisbon is seeking an Operations Customer Expert to provide dedicated English-language support for premium subscription users. You will handle account setup, renewals, billing inquiries, and guide users through plan options while educating them on AI features to enhance platform value.

The role requires flexibility for rotating day/night shifts in a full-time schedule with a comprehensive training program and an eventual move to a permanent contract after two years.

Qualifications

• Professional fluency or native-level English in speech and writing.
• Excellent communication and customer-centric mindset.
• Strong problem-solving ability and technical adaptability.

Responsibilities

• Provide dedicated English-language support for premium subscription users across channels.
• Assist users with account setup, sign-ups, renewals, billing inquiries, and plan navigation.
• Educate users on exclusive premium features and AI tools to maximize value.

Skills

English fluency

Customer service

Communication

Problem solving

Technical adaptability

Job description

Cross Border Talents in Lisbon is seeking an Operations Customer Expert to provide dedicated English-language support for premium subscription users. You will handle account setup, renewals, billing inquiries, and guide users through plan options while educating them on AI features to enhance platform value.

The role requires flexibility for rotating day/night shifts in a full-time schedule with a comprehensive training program and an eventual move to a permanent contract after two years.