English Customer Support Specialist – Premium AI Tools (Lisbon)

Cross Border Talents; Lisboa; Vor Ort; EUR 10.000 - 14.000; Vollzeit

Benefits dieser Stelle

Private health insurance

Dental insurance

22 days annual holiday

Zusammenfassung

Cross Border Talents in Lisbon is seeking an Operations Customer Expert to provide English-language support for premium subscription users across leading social platforms.

You will handle account setup, renewals, billing inquiries, and guide users on premium features and AI tools. The role is full-time with rotating day and night shifts, comprehensive training, and a path to permanent contract.

Qualifikationen

• English language proficiency required for all customer interactions.
• Strong communication and problem-solving abilities to handle inquiries and issues.
• Customer-centric mindset with the ability to adapt to new tools and features.

Aufgaben

• Provide dedicated English-language support for premium subscription users across channels.
• Assist with account setup, sign-ups, renewals, billing inquiries, and plan navigation.
• Educate users on premium features and integrated AI tools.
• Handle inquiries via phone, email, and chat, with proactive outbound follow-ups.
• Identify and troubleshoot technical issues to ensure a seamless user experience.
• Monitor user feedback to identify recurring issues and improve processes.

Kenntnisse

English

Communication skills

Problem-solving

Customer-centric mindset

Technical adaptability

Jobbeschreibung

Cross Border Talents in Lisbon is seeking an Operations Customer Expert to provide English-language support for premium subscription users across leading social platforms.

You will handle account setup, renewals, billing inquiries, and guide users on premium features and AI tools. The role is full-time with rotating day and night shifts, comprehensive training, and a path to permanent contract.