English-Speaking Technical Support Specialist – Lisbon, Portugal

Cross Border Talents; Lisboa; On-site; EUR 19,000 - 28,000; Full time

Benefits offered by this job

Competitive monthly base salary

Daily meal allowance

Complexity bonus

Weekends off

International, multicultural work env.

Job summary

Cross Border Talents in Lisbon is seeking English-speaking Technical Support Specialists to provide first-line support for AI and cloud-based solutions. You will troubleshoot API issues, answer queries, and deliver high-quality service across international markets.

The role requires 2+ years in technical support, fluent English, and basic API/HTTP knowledge. You will work onsite in Lisbon with a collaborative, multicultural team and clear career progression paths.

Qualifications

• 2+ years of experience in technical support or a related field.
• Fluent English, written and spoken (C1 or above).
• Basic knowledge of HTTP, APIs, JSON and common HTTP status codes.
• Basic code literacy and ability to understand simple API call examples.

Responsibilities

• Provide first-line technical support for customer API issues involving AI and cloud-based solutions.
• Gather and assess troubleshooting information before resolving or escalating issues.
• Interpret common API and HTTP errors and identify client-side vs server-side issues.
• Review request and response data, including endpoints, methods, headers, payloads, status codes and error messages.
• Read and understand simple code snippets used to make API calls.
• Check AI-generated or bot-provided answers against official documentation before relying on them.
• Respond to customer queries and service requests promptly and professionally.
• Escalate complex or unresolved issues through the right internal channels.
• Support customers across international markets and time zones.
• Follow all compliance, process and quality requirements.

Skills

Technical support

English fluency

HTTP basics

API basics

Code literacy

Customer service

Job description

We are recruiting English-speaking Technical Support Specialists for an international company in Lisbon. You will provide first-line technical support to customers using AI and cloud-based solutions. You'll troubleshoot API-related issues, answer customer queries promptly and professionally, and deliver high-quality service to customers across international markets.

Key responsibilities

• Provide first-line technical support for customer API issues involving AI and cloud-based solutions
• Gather and assess troubleshooting information before resolving or escalating issues
• Interpret common API and HTTP errors and tell client-side from server-side issues
• Review request and response data, including endpoints, methods, headers, payloads, status codes and error messages
• Read and understand simple code snippets used to make API calls
• Check AI-generated or bot-provided answers against official documentation before relying on them
• Respond to customer queries and service requests promptly and professionally
• Escalate complex or unresolved issues through the right internal channels
• Support customers across international markets and time zones
• Follow all compliance, process and quality requirements

What we're looking for

• At least 2 years of experience in technical support or a related field
• Fluent English, written and spoken (C1 or above)
• Basic knowledge of HTTP, APIs, JSON and common HTTP status codes
• Basic code literacy, including the ability to understand simple API call examples
• Strong critical thinking, especially when reviewing AI-generated answers or automated recommendations
• Willingness to learn basic vibe coding concepts and carry out simple technical tasks
• Strong communication, problem-solving and customer service skills
• Ability to follow set procedures and to thrive in a fast-paced international environment
• Right to work in Portugal

What's on offer

• Competitive monthly base salary
• Daily meal allowance
• Complexity bonus
• Weekends off
• International, multicultural work environment in the heart of Lisbon

Working hours

• Monday to Friday, 09:00 to 18:00, weekends off
• A 24/7 schedule may be introduced in future (to be confirmed)

Location

On-site in Lisbon, Portugal. This role does not include relocation support, so it suits candidates already based in Lisbon or able to relocate independently.