Customer Support Specialist (English Market - AI Platform)

FH Collective - Academy; Lisboa; On-site; EUR 13,000 - 15,000; Full time

Benefits offered by this job

Health & dental insurance

Meal support

Utilities, internet, and cleaning

Job summary

FH Collective - Academy is seeking a Customer Support Specialist for its AI Platform in Lisbon. This on-site role involves assisting users, handling billing queries, and guiding customers through AI product features. Expect rotating 24/7 shifts and a strong emphasis on delivering excellent service.

The position requires fluent English, solid communication skills, and a customer-focused mindset. Join an international team and benefit from growth opportunities in a dynamic tech environment in

Qualifications

• Fluent English, both written and spoken.
• Excellent communication and problem-solving skills.
• Customer-focused and solution-oriented mindset.
• Comfortable working with technology and digital platforms.
• Previous customer service experience is a plus.
• Willingness to work in a 24/7 rotating shift environment.
• 8 hours per day, 5 days per week, with rotating shifts.
• Willingness to work on-site in Lisbon.

Responsibilities

• Support consumers and business users, helping them navigate the platform and resolve issues quickly.
• Assist with billing and invoicing queries.
• Troubleshoot account access and login issues.
• Guide users on how to use AI products and features.
• Provide support via email, chat, and telephone.
• Resolve customer issues efficiently and professionally.
• Deliver an exceptional customer experience.

Skills

Fluent English

Excellent communication

Problem-solving

Customer-focused

Willingness to work 24/7 rotating

On-site in Lisbon

Job description

Work in AI. Live in Lisbon.Customer Support Specialist – AI Platform

Lisbon, Portugal | On-site

English Market | International Candidates Welcome

Ready to take your career into the world of Artificial Intelligence? Join an international team supporting users of a globally recognized AI platform and gain valuable experience in one of the fastest-growing areas of technology.

What You'll Do

As a Customer Support Specialist, you'll support consumers and business users, helping them navigate the platform and resolve issues quickly and effectively.

• Supporting customers with billing and invoicing queries
• Troubleshooting account access and login issues
• Guiding users on how to use AI products and features
• Providing support via email, chat, and telephone
• Resolving customer issues efficiently and professionally
• Delivering an exceptional customer experience
• Meeting quality and performance targets

What We’re Looking For

• Fluent English, both written and spoken
• Excellent communication and problem-solving skills
• Customer-focused and solution-oriented mindset
• Comfortable working with technology and digital platforms
• Previous customer service experience is a plus
• Willingness to work in a 24/7 rotating shift environment
• 8 hours per day, 5 days per week, with rotating shifts
• Willingness to work on-site in Lisbon

What You’ll Get

• €1,259 gross/month
• Up to €200/month performance bonus before taxes
• Health & dental insurance
• Meal support
• Utilities, internet, and cleaning included
• Travel expenses to your home country once a year
• Local language classes
• Training and continuous learning opportunities
• Access to healthcare servicesFree meals including soup, bread, salad, and fruit
• Social, sports, and cultural activities
• Career opportunities in an international and multicultural environment

Relocation Support

• Private room in a shared apartment
• Utilities and internet included
• Cleaning service twice a week
• Legal and administrative support
• Assistance with local registration and documentation
• Relocation support for international candidates

Why Lisbon?

• Year-round sunshine
• Beaches just minutes away
• International and multicultural lifestyle
• Amazing food and culture
• Growing technology ecosystem
• Easy access to destinations across Europe

If you're looking for an opportunity that combines AI, international experience, career growth, and life in Portugal, this could be your next move.