English-Speaking AI Customer Support Specialist – Day Shift

Jc Recruiting; Lisboa; On-site; EUR 13,000 - 19,000; Full time

Benefits offered by this job

Day Shift

Salary + bonus

Meal allowance

Holidays allowance

Health & dental

22 vacation days

Comprehensive training

Career growth

International team Lisbon

Accommodation provided

Commission

Job summary

JC Recruiting is partnering with a leading global customer experience provider to recruit English-speaking AI Customer Support Specialists in Lisbon, Portugal. This is a full-time, 40-hour-per-week position on a Day Shift, with working hours scheduled between 07:00 and 22:00, Monday to Sunday.

You will support customers across multiple channels, resolve billing questions, troubleshoot issues, and guide users on product features, delivering high-quality support.

Qualifications

• Fluent English, both written and spoken.
• Strong interest in AI and new technologies.
• Excellent communication and problem-solving skills.
• Customer-focused and able to troubleshoot issues.
• Previous customer service or technical support experience is an advantage.
• Able to work Day Shifts between 07:00 and 22:00.
• Comfortable in a fast-paced, technology-driven environment.

Responsibilities

• Support customers across multiple communication channels.
• Resolve billing, invoicing and account access enquiries.
• Troubleshoot platform and product-related issues.
• Guide customers on using products and features effectively.
• Deliver timely, accurate and high-quality customer support.

Skills

Fluent English

Interest in AI/new tech

Communication skills

Problem-solving

Customer-focused

Adaptability to fast-paced environment

Day shift availability

Job description

JC Recruiting is partnering with a leading global customer experience provider to recruit English-speaking AI Customer Support Specialists in Lisbon, Portugal, supporting an innovative international company developing some of the world’s most advanced AI and generative AI technologies.

This is a full-time, 40-hour-per-week position on the Day Shift, with working hours scheduled between 07:00 and 22:00, Monday to Sunday.

Your Role

• Support customers across multiple communication channels
• Resolve billing, invoicing and account access enquiries
• Troubleshoot platform and product-related issues
• Guide customers on using products and features effectively
• Deliver timely, accurate and high-quality customer support

QUALIFICATIONS / REQUIREMENTS

• Fluent English, written and spoken
• Strong interest in AI and new technologies
• Excellent communication and problem-solving skills
• Customer-focused and comfortable troubleshooting issues
• Previous customer service or technical support experience is an advantage
• Comfortable working in a fast-paced and technology-driven environment
• Availability to work Day Shifts scheduled between 07:00 and 22:00

BENEFITS

• Day Shift: working hours scheduled between 07:00 and 22:00
• Competitive salary package + performance bonus
• Meal allowance
• Holiday and Christmas allowances
• Private health and dental insurance
• 22 days of annual leave
• Comprehensive initial training
• Professional development and career growth opportunities
• International working environment in Lisbon
• Opportunity to work closely with cutting-edge AI technology
• Accommodation provided
• Fantastic commission

Language:

• English

Employment Type:

• Full-time

Requirements:

• Fluent English, written and spoken
• Strong interest in AI and new technologies
• Excellent communication and problem-solving skills
• Customer-focused and comfortable troubleshooting issues
• Previous customer service or technical support experience is an advantage
• Comfortable working in a fast-paced and technology-driven environment
• Availability to work Day Shifts scheduled between 07:00 and 22:00