English-Speaking Customer Support Specialist – Lisbon

Savior Artigos Texteis Lda; Lisboa; On-site; EUR 21,000 - 29,000; Full time

Benefits offered by this job

Holiday and Christmas bonuses

Meal allowance on prepaid card

Private health and dental insurance

Comprehensive training programme

Permanent contract after 2 years

22 days annual holiday + public perufs

Job summary

Savior Artigos Texteis Lda in Lisbon is seeking an English-speaking customer support specialist to assist subscribers of a premium AI-powered service. You will handle sign-ups, renewals, billing, and account management by phone, email and chat.

The role emphasizes helping users explore exclusive features, troubleshoot issues, and deliver friendly, proactive service. Office-based in central Lisbon, you’ll join a team that values clear communication and problem-solving.

Qualifications

• Fluent English language proficiency required, both written and spoken.
• Experience in customer service, preferably in tech, telecom or subscription services.
• Comfort with apps, digital platforms and AI tools.
• Excellent communication and problem-solving mindset.
• Willingness to work rotating day shifts, including weekends.
• Right to work in Portugal (EU passport or valid permit).

Responsibilities

• Assist subscribers with sign-ups, renewals, billing, and account management by phone, email and chat.
• Guide users through premium features and integrated AI tools.
• Troubleshoot technical issues and resolve inquiries promptly.
• Make targeted outbound calls to address subscriber questions.
• Monitor feedback to identify trends and reduce service disruptions.

Skills

Fluent English

Customer service experience

Digital platforms & AI tools

Clear communication

Rotating shifts

Right to work in Portugal

Job description

We are recruiting for an international company in Lisbon. You will provide English-language support for a premium AI-powered subscription service used across some of the world's most popular social media and messaging apps. You'll help subscribers get the most out of exclusive features and AI tools, and keep their experience smooth from sign-up onwards.

Key Responsibilities

• Support subscribers with sign-ups, renewals, billing, plan tiers and account management
• Guide users through exclusive premium features and integrated AI tools
• Troubleshoot technical issues by phone, email and chat
• Make targeted outbound calls to resolve subscriber enquiries quickly and personally
• Monitor user feedback to spot trends and recurring issues, and help reduce service disruptions

What We're Looking For

• Fluent English, written and spoken
• Customer service experience, ideally in tech, telecom or subscription services (a plus, not essential)
• Comfortable with apps, digital platforms and AI tools
• Clear communicator with a problem-solving mindset
• Available to work rotating day shifts, including weekends
• Right to work in Portugal (EU passport or valid work permit)

What's On Offer

• Competitive base salary plus holiday and Christmas bonuses, paid monthly
• Monthly performance bonusDaily meal allowance on a prepaid meal card
• Private health and dental insurance
• Paid 10-day training programme (8 hours a day) covering product, systems and customer handling
• 12-month employment contract, with a permanent contract after 2 years
• 22 days of annual holiday, plus Portuguese public holidays
• Modern office with a lounge and cafeteria, close to metro, train and bus links

Working hours

• 40 hours per week: 8 hours a day plus a 1-hour lunch break
• Rotating day shifts scheduled between 07:00 and 22:00, Monday to Sunday

Location

On-site in central Lisbon, Portugal