English-Speaking AI & Technical Support Specialist | Lisbon

Workster; Lisboa; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Private health and dental insurance

22 days annual leave

Holiday and Christmas allowances

Professional development opportunities

International working environment in "

Performance bonus

Job summary

Workster, in partnership with a leading global customer experience provider, is recruiting English-speaking AI Customer Support Specialists in Lisbon, Portugal, supporting an innovative international company working with advanced AI and generative AI technologies.

You’ll support both consumers and business users while gaining hands-on experience in a fast-growing technology environment and collaborating with cutting-edge AI tools.

Qualifications

• Fluent English written and spoken is required.
• Technical background or IT/technical support experience is an advantage.
• Customer service or technical support experience is a plus.
• Strong interest in AI, technology and digital products.

Responsibilities

• Support customers across multiple channels.
• Resolve billing, invoicing and account access enquiries.
• Troubleshoot platform and product-related technical issues.
• Guide customers on using products and features effectively.
• Investigate and resolve technical problems.
• Deliver timely, accurate and high-quality customer support.

Skills

Fluent English

Technical background / IT support

Customer service experience

Interest in AI

Communication & problem-solving

Rotating shifts

Job description

Workster is partnering with a leading global customer experience provider to recruit English-speaking AI Customer Support Specialists in Lisbon, Portugal, supporting an innovative international company working with advanced AI and generative AI technologies.

This is a great opportunity for candidates with a customer support or technical background who are interested in AI and new technologies. You’ll support both consumers and business users while gaining hands-on experience in a fast-growing technology environment.

Your Role

• Support customers across multiple communication channels
• Resolve billing, invoicing and account access enquiries
• Troubleshoot platform and product-related technical issues
• Guide customers on using products and features effectively
• Investigate and resolve technical problems
• Deliver timely, accurate and high-quality customer support

Your Qualifications

• Fluent English, written and spoken
• Technical background or previous experience in IT/technical support is an advantage
• Previous customer service or technical support experience is a plus
• Strong interest in AI, technology and digital products
• Excellent communication and problem-solving skills
• Customer-focused and comfortable troubleshooting issues
• Comfortable working with rotating shifts in a fast-paced environment

The Offer

• Competitive salary package + performance bonus
• Holiday and Christmas allowances
• Private health and dental insurance
• 22 days of annual leave
• Professional development and career growth opportunities
• International working environment in Lisbon
• Opportunity to work closely with cutting-edge AI technology

Important

This position is open to candidates currently based in Lisbon, Portugal, who have a valid residence card/work authorization and are available to work from Lisbon.