English-Speaking Customer Support Specialist – Lisbon

Cross Border Talents; Lisboa; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Competitive base salary + bonuses

Private health and dental insurance

Meal allowance on prepaid card

Paid 10-day training programme

12-month contract with potential for 2

22 days annual holiday + public hols

Job summary

Cross Border Talents is recruiting for an international company in Lisbon to provide English-language support for a premium AI-powered subscription service used across social media and messaging apps. You will help subscribers maximize features and maintain a smooth experience from sign-up onwards.

You'll handle sign-ups, renewals, billing, plan tiers and account management, while guiding users through exclusive AI tools.

Qualifications

• Fluent English, written and spoken.
• Customer service experience, ideally in tech, telecom or subscription services.
• Comfortable with apps, digital platforms and AI tools.
• Clear communicator with a problem-solving mindset.
• Available to work rotating day shifts, including weekends.
• Right to work in Portugal (EU passport or valid work permit).

Responsibilities

• Support subscribers with sign-ups, renewals, billing, plan tiers and account management.
• Guide users through exclusive premium features and integrated AI tools.
• Troubleshoot technical issues by phone, email and chat.
• Make targeted outbound calls to resolve subscriber enquiries quickly and personally.
• Monitor user feedback to spot trends and recurring issues, and help reduce service disruptions.

Skills

Fluent English

Customer service experience

Apps & AI tools familiarity

Clear communication

Weekend availability

Right to work in Portugal

Job description

We are recruiting for an international company in Lisbon. You will provide English-language support for a premium AI-powered subscription service used across some of the world's most popular social media and messaging apps. You'll help subscribers get the most out of exclusive features and AI tools, and keep their experience smooth from sign-up onwards.

Key responsibilities

• Support subscribers with sign-ups, renewals, billing, plan tiers and account management
• Guide users through exclusive premium features and integrated AI tools
• Troubleshoot technical issues by phone, email and chat
• Make targeted outbound calls to resolve subscriber enquiries quickly and personally
• Monitor user feedback to spot trends and recurring issues, and help reduce service disruptions

What we're looking for

• Fluent English, written and spoken
• Customer service experience, ideally in tech, telecom or subscription services (a plus, not essential)
• Comfortable with apps, digital platforms and AI tools
• Clear communicator with a problem-solving mindset
• Available to work rotating day shifts, including weekends
• Right to work in Portugal (EU passport or valid work permit)

What's on offer

• Competitive base salary plus holiday and Christmas bonuses, paid monthly
• Monthly performance bonus
• Daily meal allowance on a prepaid meal card
• Private health and dental insurance
• Paid 10-day training programme (8 hours a day) covering product, systems and customer handling
• 12-month employment contract, with a permanent contract after 2 years
• 22 days of annual holiday, plus Portuguese public holidaysModern office with a lounge and cafeteria, close to metro, train and bus links

Working hours

• 40 hours per week: 8 hours a day plus a 1-hour lunch break
• Rotating day shifts scheduled between 07:00 and 22:00, Monday to Sunday

Location

On-site in central Lisbon, Portugal