English-Speaking AI Customer Support Specialist

Kats Recruitment; Lisboa; On-site; EUR 15,000 - 23,000; Full time

Benefits offered by this job

Relocation support

Company accommodation

Private health insurance

Dental insurance

22 days annual leave

Job summary

Kats Recruitment in Lisbon, Portugal is seeking an English-speaking AI Customer Support Specialist to join a global team. You will handle account management, billing inquiries, and technical support for cutting-edge AI products.

The role requires strong English skills, interest in IT/AI, and excellent problem-solving abilities. You will work a full-time schedule with rotating day and night shifts in Lisbon, with relocation and housing support offered for eligible hires.

Qualifications

• Fluent or native English language skills (written and spoken).
• Interest or background in IT, tech support or AI technologies.
• Strong problem-solving, analytical and interpersonal skills.
• Customer-centric mindset with passion for troubleshooting.

Responsibilities

• Manage customer inquiries across chat, email, and phone.
• Assist with billing, account access, and subscription questions.
• Troubleshoot platform and basic tech issues; guide users through features.
• Deliver timely, accurate, high-quality support in a fast-paced environment.
• Support rotational day and night shifts as required.

Skills

English proficiency

IT/AI interest

Problem solving

Customer service experience

Job description

English-Speaking AI Customer Support Specialist | Lisbon

Job Description

We are recruiting English-speaking AI Customer Support Specialists to join a global team in Lisbon, Portugal, supporting a pioneering international company developing cutting-edge AI and generative AI technologies.
In this role, you will assist users with account management, billing, and technical inquiries, serving as a key point of contact for innovative, tech-driven products.

Your Role

• Support customers across multiple communication channels (chat, email, and phone).
  
• Assist with billing, invoicing, subscription management, and account access inquiries.
  
• Troubleshoot platform, product, and basic tech-related issues.
  
• Guide users on how to navigate features and utilize AI tools effectively.
  
• Deliver timely, accurate, and high-quality customer support in a fast-paced environment.
  

Your Qualifications

• Native or fluent English (written and spoken; clear communication is key).
  
• Background or strong interest in IT, technical support, or AI technologies.
  
• Excellent problem-solving, analytical, and interpersonal skills.
  
• Customer-centric mindset with a passion for troubleshooting.
  
• Previous experience in customer support, tech support, or contact center operations is an advantage.
  
• Flexibility to work scheduled rotational shifts (including day or night shifts).
  

The Offer

• Location: Lisbon, Portugal (Relocation support and company-provided accommodation available for eligible candidates moving to Lisbon).
  
• Work Schedule: Full-time (40 hours/week) with flexible rotational shifts (Day Shifts: 07:00-22:00 / Night Shifts: 22:00-07:00).
  
• Compensation: Competitive monthly salary package plus monthly variable productivity bonuses, holiday and Christmas allowances, and meal allowances.
  
• Benefits: Private health and dental insurance, plus 22 days of paid annual leave.
  
• Training & Development: Comprehensive onboarding training and continuous career progression opportunities in a modern, international environment.