English Speaking AI Customer Support Specialist

Kats Recruitment; Lisboa; On-site; EUR 13,000 - 18,000; Full time

Benefits offered by this job

Private medical and dental insurance

22 days vacation

Job summary

Kats Recruitment is seeking an English-speaking AI Customer Support Specialist for our Lisbon-based operations. This role involves front-line user care, account assistance, and technical guidance across AI platforms.

Based in Lisbon, you will work full-time in a 24/7 rotational shift environment, engaging with global consumers and business clients. The position offers onboarding, ongoing technical training, and clear career advancement within a multinational setting.

Qualifications

• Fluent in English, written and verbal.
• Interest in AI and emerging tech platforms.
• Willing to work full-time in a 24/7 rotating shift.
• Experience in customer service or tech support is a plus.

Responsibilities

• Provide front-line support via chat, email, and web tickets.
• Resolve inquiries on subscriptions, billing, invoicing, and account access.
• Troubleshoot platform glitches and authentication errors.
• Guide users on prompts and feature adoption across AI tools.
• Maintain high-quality, empathetic resolutions while meeting performance metrics.

Skills

English fluency

AI tech interest

Troubleshooting

Customer focus

Communication skills

Job description

English Speaking AI Customer Support Specialist

Job Overview

We are seeking an enthusiastic, tech-minded English Speaking AI Customer Support Specialist to join a premier global customer experience provider in Lisbon, Portugal. Supporting a world-leading developer of advanced artificial intelligence and generative AI technologies, you will provide front-line user care, account assistance, and technical guidance to both individual consumers and corporate business clients across the globe.

Location & Work Mode

• City: Lisbon
• Country: Portugal
• Work Mode: On-site (Based full-time at a modern corporate facility in Lisbon, working in an international tech environment).

Your Role & Responsibilities

• Support consumers and business users across multiple digital communication channels (chat, email, and web tickets).
• Resolve customer inquiries concerning subscriptions, billing, invoicing, and account access management.
• Troubleshoot platform glitches, account authentication errors, and generative AI feature issues.
• Guide users on how to effectively prompt, utilize, and maximize feature adoption across AI software platforms.
• Deliver accurate, empathetic, and high-quality resolutions while meeting operational quality metrics.

Your Qualifications

• Language Proficiency: Complete fluency in English (written and verbal).
• Tech Affinity: A strong interest in artificial intelligence, generative AI tools, and emerging tech platforms.
• Core Skills: Excellent written communication, logical troubleshooting abilities, and a customer-focused mindset.
• Flexibility: Comfortable working full-time on a 24/7 rotating shift framework in a fast-paced environment.
• Experience (Plus): Previous experience in customer service, contact centers, or technical support is an advantage.

Shifts & Working Hours

• Schedule: Full-time (40 hours per week).
• Working Window: 24/7 rotational shift framework (Individual shift schedules are published 10 days in advance to support personal planning and work-life balance).

Salary, Bonuses & Benefits

• Base Salary Package: €1,248 Gross per month (calculated on a 12-month basis, including integrated meal allowances).
• Performance Bonus: Monthly performance incentives of up to €200.
• Mandatory Allowances: Statutory Holiday and Christmas bonus allowances included.
• Health Coverage: Private medical and dental insurance plans provided.
• Paid Leave: 22 days of annual paid vacation.
• Professional Growth: Fully paid comprehensive initial onboarding, ongoing technical training, and clear career advancement paths within a global company.