Customer Support Specialist (AI Company) - English C1/C2

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 30,000; Full time

Benefits offered by this job

Relocation support

Accommodation support

Gym on-site

Cafeteria

Social spaces

Job summary

Cross Border Talents in Lisbon is seeking a Customer Support Specialist to assist users of a leading AI platform across multiple channels. You will help customers resolve issues and learn to maximize the value of AI products, contributing to a high-quality experience in a fast-paced, international environment.

You will join an international team, receive approximately 15 days of training, and benefit from relocation and accommodation support for eligible candidates as you build your career in

Qualifications

• Previous customer service/tech support experience is required.

Responsibilities

• Support customers across multiple channels to resolve issues and maximize AI product usage.
• Handle billing and invoicing enquiries.
• Troubleshoot account access issues.
• Guide customers on using AI products and features.
• Provide accurate, timely and professional responses.
• Deliver a high-quality customer experience.
• Work towards quality and performance targets.

Skills

Fluent English

Customer service experience

Tech support interest

Strong communication

Problem-solving

Adaptability

Job description

BUILD YOUR CAREER IN AI – RELOCATE TO LISBON!

Are you passionate about technology, enjoy helping people, and want to work in one of the fastest-growing areas of the tech industry?

Join an international customer support team supporting users of a leading AI platform. This is an excellent opportunity to gain experience in AI, work in a multicultural environment and build your career in Lisbon.

THE ROLE

As a Customer Support Specialist, you will support consumers and business users across multiple channels, helping them resolve issues and get the most from innovative AI products.

Your main responsibilities will include:

• Supporting customers with billing and invoicing enquiries
• Troubleshooting account access issues
• Guiding customers on the use of AI products and features
• Providing accurate, timely and professional responses
• Resolving customer issues efficiently
• Delivering a high-quality customer experience
• Working towards quality and performance targets

WHAT WE'RE LOOKING FOR

• Fluent English, written and spoken
• Previous customer service/tech support experience is required, as well as interest in AI
• Excellent communication and interpersonal skills
• Strong problem-solving and troubleshooting abilities
• Comfortable using technology and learning new systems
• Customer-focused and solution-oriented
• Ability to work in a fast-paced international environment
• Flexibility to work rotating shifts, including nights, weekends and public holidays

WORKING HOURS

The operation runs 24/7.

You will work 8 hours per day + 1-hour lunch break, Monday to Sunday, on rotating shifts.

Day Shift: 07:00–22:00
Night Shift: 22:00–07:00

Your specific schedule will be assigned according to operational requirements.

TRAINING

You will receive approximately 15 working days of intensive training.

LOCATION

The position is based in Lisbon in a modern office environment with:

• Cafeteria
• Gym
• Balcony and outdoor areas
• Social and common spaces

The office is conveniently accessible by public transport.

WHY JOIN?

• Work with innovative AI technology
• Join an international and multicultural team
• Build your career in the growing technology sector
• Relocation and accommodation support for eligible international candidates
• Comprehensive training
• Professional development opportunities
• Experience life and work in Lisbon

READY FOR YOUR NEXT CHAPTER?

Whether you are already in Portugal or looking to start your international career in Lisbon, this is an opportunity to develop your skills, work with cutting-edge technology and become part of a global team.