English-Speaking AI Customer Support Specialist (m,f)

Personalbuero U Herrmann; Lisboa; On-site; EUR 24,000 - 36,000; Full time

Benefits offered by this job

Meal allowance

Health insurance

Dental insurance

22 days annual leave

Training and development

Job summary

Personalbuero U Herrmann in Lisbon is seeking English-speaking AI Customer Support Specialists for a full-time role in a global customer experience environment. You will handle customer queries across channels, assist with billing and access issues, and guide users on product features while working in a 40-hour weekly schedule with rotating shifts.

The position offers training, a competitive package with performance bonus, health and dental insurance, and opportunities to grow in cutting-edge AI

Qualifications

• Fluent English, written and spoken.
• Strong interest in AI and new technologies.
• Excellent communication and problem-solving skills.
• Customer-focused and comfortable troubleshooting issues.
• Previous customer service or technical support experience is an advantage.
• Comfortable working with rotating shifts in a fast-paced environment.

Responsibilities

• Support customers across multiple communication channels.
• Resolve billing, invoicing and account access enquiries.
• Troubleshoot platform and product-related issues.
• Guide customers on using products and features effectively.
• Deliver timely, accurate and high-quality customer support.

Skills

English fluency

AI interest

Communication skills

Customer focus

Troubleshooting

Job description

Start dates: every Monday in October

We are partnering with a leading global customer experience provider to recruit English-speaking AI Customer Support Specialists in Lisbon, Portugal, supporting an innovative international company developing some of the world's most advanced AI and generative AI technologies. This is a full-time, 40-hour-per-week position operating on a 24/7 rotating shift schedule, with schedules provided in advance. You'll support both consumers and business users while gaining hands-on experience within the rapidly evolving AI industry.

Your Role

• Support customers across multiple communication channels
• Resolve billing, invoicing and account access enquiries
• Troubleshoot platform and product-related issues
• Guide customers on using products and features effectively
• Deliver timely, accurate and high-quality customer support

Your Qualifications

• Fluent English, written and spoken
• Strong interest in AI and new technologies
• Excellent communication and problem-solving skills
• Customer-focused and comfortable troubleshooting issues
• Previous customer service or technical support experience is an advantage
• Comfortable working with rotating shifts in a fast-paced environment

The Offer

• Competitive salary package + performance bonus
• Meal allowance
• Holiday and Christmas allowances
• Private health and dental insurance
• 22 days of annual leave
• Comprehensive initial training
• Professional development and career growth opportunities
• International working environment in Lisbon
• Opportunity to work closely with cutting-edge AI technology