English-Speaking Customer Expert — Grow SMBs (Lisbon)

CB Talents SP; Lisboa; On-site; EUR 13,000 - 15,000; Full time

Benefits offered by this job

Paid English training

Private health and dental insurance

Meal allowance

12-month contract with path to perman

Job summary

Cross Border Talents in Lisbon is hiring Customer Experts (English Market) to support small and medium-sized businesses for a global leader in social media and digital advertising technology. You will handle chat, email and phone support as well as pre- and post-sales, helping customers maximize self-serve advertising tools and ensuring excellent experiences.

A paid English training program and a 12-month contract with a path to permanent employment are offered, along with private health and

Qualifications

• Exceptional spoken and written English (C1 minimum)
• Empathetic, helpful and a real team player
• Calm in tricky situations with good de-escalation skills

Responsibilities

• Support small and medium-sized businesses by chat, email and phone
• Help them get the most from self-serve digital advertising
• Provide pre- and post-sales, product and tool support
• Create great customer experiences. Your main KPI is CSAT (customer satisfaction) with empathy and a warm tone

Skills

English proficiency

Customer-focused

Team player

Job description

Cross Border Talents in Lisbon is hiring Customer Experts (English Market) to support small and medium-sized businesses for a global leader in social media and digital advertising technology. You will handle chat, email and phone support as well as pre- and post-sales, helping customers maximize self-serve advertising tools and ensuring excellent experiences.

A paid English training program and a 12-month contract with a path to permanent employment are offered, along with private health and