English-Speaking SMB Support Pro | Multi-Channel CS (Lisbon)

Cross Border Talents; Lisboa; Presencial; EUR 20 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Performance bonus

Training programs

Central Lisbon location

Resumo da oferta

Cross Border Talents is hiring an English-speaking Customer Service Representative to support a leading social media platform in Lisbon, Portugal.

In this role, you will assist SMBs across chat, email and phone, helping them grow their advertising on multiple channels. The position requires strong English, a customer-first mindset, and local residency in Lisbon.

You will participate in training programs, receive performance bonuses and work in a vibrant central Lisbon office.

Qualificações

• Exceptional verbal and written English (C1+).
• Empathic and helpful attitude.
• Team player.
• Soft skills for de-escalating situations when needed.
• Able to handle sensitive information.
• Fast learner with quick adaptability.
• Local to Lisbon.

Responsabilidades

• Support SMBs across chat, email and phone to help grow their businesses.
• Help expand the self-serve advertising base for SMB clients.
• Provide pre- and post-sales support.
• Offer product and tool support to improve client experience.

Conhecimentos

English (C1+)

Empathy

Team player

De-escalation

Discretion

Fast learner

Lisbon resident

Descrição da oferta de emprego

Cross Border Talents is hiring an English-speaking Customer Service Representative to support a leading social media platform in Lisbon, Portugal.

In this role, you will assist SMBs across chat, email and phone, helping them grow their advertising on multiple channels. The position requires strong English, a customer-first mindset, and local residency in Lisbon.

You will participate in training programs, receive performance bonuses and work in a vibrant central Lisbon office.