Lisbon-based SMB Digital Ads Support Expert

Cross Border Talents; Cascais; On-site; EUR 27,000 - 37,000; Full time

Benefits offered by this job

Private Health Insurance

Dental Insurance

Meal Allowance

Job summary

Cross Border Talents in Lisbon, Portugal, seeks an Operations Customer Expert to support SMBs across Europe and help optimize their online advertising presence. You will manage self-serve tools and deliver high-quality customer experiences through chat, email, and phone while maintaining CSAT standards.

The role includes 12-month initial contract, comprehensive onboarding, and benefits such as private health and dental insurance plus a meal allowance. Fluency in English is required to excel.

Qualifications

• Advanced to fluent English (C1)
• Excellent interpersonal skills and empathy
• Fast learner with ability to manage multiple software systems
• High integrity with data privacy awareness

Responsibilities

• Guide SMBs to self-serve digital advertising solutions.
• Resolve inquiries via chat, email, and phone efficiently and professionally.
• Provide pre- and post-sales guidance on ad management tools.
• Maintain high CSAT scores with empathetic, solution-oriented support.
• De-escalate sensitive issues with strong communication and problem-solving.

Skills

Customer focus

Empathy

Active listening

Omnichannel support

Multichannel support

Tools

CRM software

Advertising tools

Job description

Cross Border Talents in Lisbon, Portugal, seeks an Operations Customer Expert to support SMBs across Europe and help optimize their online advertising presence. You will manage self-serve tools and deliver high-quality customer experiences through chat, email, and phone while maintaining CSAT standards.

The role includes 12-month initial contract, comprehensive onboarding, and benefits such as private health and dental insurance plus a meal allowance. Fluency in English is required to excel.