Customer Expert (English) – Lisbon, Global Tech Brand

CB Talents SP; Lisboa; On-site; EUR 13,000 - 15,000; Full time

Benefits offered by this job

Paid English training

Salary simulation (€1,237.83)

12-month contract with path to perman…

Private health and dental insurance

22 days holiday

International team

Job summary

Cross Border Talents in Lisbon is hiring a Customer Expert (English Market) to support small and medium businesses for a global leader in social media and digital advertising technology. The role focuses on chat, email and phone support, aiming to improve customer success and product adoption.

You will join an international team, work 40 hours per week on rotating shifts, and benefit from paid English training, health cover and holiday allowances as part of a one-year contract with potential for

Qualifications

• Exceptional spoken and written English (C1 minimum).
• Empathetic, helpful and a real team player.
• Calm in tricky situations, with good de-escalation skills.
• Comfortable handling sensitive information.
• A fast learner.

Responsibilities

• Support small and medium-sized businesses by chat, email and phone
• Help them get the most from self-serve digital advertising
• Provide pre- and post-sales, product and tool support
• Create great customer experiences. Your main KPI is CSAT (customer satisfaction)

Skills

Excellent English

Empathetic

Team player

Calm under pressure

Job description

Cross Border Talents in Lisbon is hiring a Customer Expert (English Market) to support small and medium businesses for a global leader in social media and digital advertising technology. The role focuses on chat, email and phone support, aiming to improve customer success and product adoption.

You will join an international team, work 40 hours per week on rotating shifts, and benefit from paid English training, health cover and holiday allowances as part of a one-year contract with potential for