English-Speaking Social Ads Support — Lisbon

Cross Border Talents; Lisboa; On-site; EUR 12,000 - 17,000; Full time

Benefits offered by this job

Paid training

Meal allowance card

Private health and dental insurance

Permanent contract after 2 years

22 days holiday per year

Job summary

Cross Border Talents in Lisbon seeks a customer support specialist to help SMB advertisers grow on leading social platforms. You will handle chat, email and phone inquiries, provide pre- and post-sales support, and troubleshoot tool issues while delivering a warm, effective service.

Ideal candidates are native-level English speakers who are empathetic, calm under pressure, and quick learners, with a passion for social media and digital advertising.

Qualifications

• Exceptional written and spoken English (C1 minimum).
• Empathy, patience and a helpful attitude.
• Confidence in calming down difficult situations.
• Discretion with sensitive information.
• A fast learner and a team player.
• Interest in social media and digital advertising is a big plus.

Responsibilities

• Support SMB advertisers by chat, email and phone.
• Provide pre- and post-sales support on self-serve advertising tools.
• Troubleshoot product and tool issues and guide clients to success.
• Deliver a warm, friendly experience with customer satisfaction as the main KPI.

Skills

English (C1)

Job description

Cross Border Talents in Lisbon seeks a customer support specialist to help SMB advertisers grow on leading social platforms. You will handle chat, email and phone inquiries, provide pre- and post-sales support, and troubleshoot tool issues while delivering a warm, effective service.

Ideal candidates are native-level English speakers who are empathetic, calm under pressure, and quick learners, with a passion for social media and digital advertising.