English-Speaking Customer Support for SMB Growth — Lisbon

Cross Border Talents; Porto; On-site; EUR 17,000 - 23,000; Full time

Benefits offered by this job

Performance bonus

Training and development

Central Lisbon location

Job summary

Cross Border Talents is seeking an English-speaking Customer Service Representative to support a leading social media platform in Lisbon, Portugal. You will assist SMB clients across multiple channels—chat, email and phone—driving self-serve advertising growth and providing pre- and post-sales assistance to enhance the customer experience.

Ideal candidates have exceptional English, strong empathy, and the ability to de-escalate when needed.

Qualifications

• Exceptional verbal and written English communication skills (at least C1).
• Empathic and helpful demeanor.
• Team oriented mindset.
• Soft skills for de-escalating situations when needed.
• Ability to handle sensitive information.
• Fast learner with quick adaptability.
• Local in Lisbon.

Responsibilities

• Provide support to SMBs across chat, email and phone to help grow their businesses.
• Support and expand the self-serve advertising base for SMB clients.
• Offer pre and post-sales support and product/tool assistance to improve client experience.

Skills

English proficiency

Empathy

Team player

De-escalation

Discretion with sensitive information

Fast learner

Lisbon resident

Job description

Cross Border Talents is seeking an English-speaking Customer Service Representative to support a leading social media platform in Lisbon, Portugal. You will assist SMB clients across multiple channels—chat, email and phone—driving self-serve advertising growth and providing pre- and post-sales assistance to enhance the customer experience.

Ideal candidates have exceptional English, strong empathy, and the ability to de-escalate when needed.