English-Speaking AI Customer Support Specialist – Night Shift

Jc Recruiting; Lisboa; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Accommodation provided

Night shift premium

Meal allowance

Health insurance

Annual leave 22 days

Career development

Training

International environment

Job summary

JC Recruiting is partnering with a leading global customer experience provider to recruit English-speaking AI Customer Support Specialists in Lisbon, Portugal, supporting an innovative international company developing some of the world’s most advanced AI and generative AI technologies.

This is a full-time, 40-hour-per-week position on the Night Shift, with working hours scheduled between 22:00 and 07:00, Monday to Sunday.

Qualifications

• Fluent English, written and spoken.
• Strong interest in AI and new technologies.
• Excellent communication and problem-solving skills.
• Customer-focused and comfortable troubleshooting issues.
• Previous customer service or technical support experience is an advantage.

Responsibilities

• Support customers across multiple communication channels.
• Resolve billing, invoicing and account access enquiries.
• Troubleshoot platform and product-related issues.
• Guide customers on using products and features effectively.
• Deliver timely, accurate and high-quality customer support.

Skills

Fluent English

AI interest

Communication

Problem-solving

Fast-paced

Job description

JC Recruiting is partnering with a leading global customer experience provider to recruit English-speaking AI Customer Support Specialists in Lisbon, Portugal, supporting an innovative international company developing some of the world’s most advanced AI and generative AI technologies.

This is a full-time, 40-hour-per-week position on the Night Shift, with working hours scheduled between 22:00 and 07:00, Monday to Sunday.

Your Role

• Support customers across multiple communication channels
• Resolve billing, invoicing and account access enquiries
• Troubleshoot platform and product-related issues
• Guide customers on using products and features effectively
• Deliver timely, accurate and high-quality customer support

QUALIFICATIONS / REQUIREMENTS

• Fluent English, written and spoken
• Strong interest in AI and new technologies
• Excellent communication and problem-solving skills
• Customer-focused and comfortable troubleshooting issues
• Previous customer service or technical support experience is an advantage
• Comfortable working in a fast-paced and technology-driven environment
• Availability to work Night Shifts scheduled between 22:00 and 07:00

BENEFITS

• Accommodation provided
• Fantastic commission
• Night Shift: working hours scheduled between 22:00 and 07:00
• Additional compensation for night work: 25% from 22:00–00:00 and 06:00–07:00, and 50% from 00:00–06:00, subject to the applicable conditions
• Competitive salary package + performance bonus
• Meal allowance
• Holiday and Christmas allowances
• Private health and dental insurance
• 22 days of annual leave
• Comprehensive initial training
• Professional development and career growth opportunities
• International working environment in Lisbon
• Opportunity to work closely with cutting-edge AI technology

Language:

English

Employment Type:

Full-time

Requirements:

• Fluent English, written and spoken
• Strong interest in AI and new technologies
• Excellent communication and problem-solving skills
• Customer-focused and comfortable troubleshooting issues
• Previous customer service or technical support experience is an advantage
• Comfortable working in a fast-paced and technology-driven environment
• Availability to work Night Shifts scheduled between 22:00 and 07:00